Sarah Andersson Email & Phone Number

Stockholm, Stockholm County, Sweden

Team Manager for three teams within the Markets value stream within LC&I at Swedbank.

Stockholm, Stockholm County, Sweden

Managing a team responsible for delivering IT Operations and maintenance toward Stockholm public transport including IT security and Incident, problem, change and release processes. Common infrastructure services delivered and provided include; workstation platform, network, service desk and support, server operations, application support, cloud infrastructure, AD, Exchange etc. Service are provided via 3rd party.

Stockholm, Sweden

Managing two a team consisting of Facility Operations for Swedish HQ's, FM Helpdesk for the Swedish branch office's and the Swedish centralized Reception & Conference Centre. Providing first class service for the internal and external guests. Services provided varies from a centralized FM Helpdesk providing single point of contact for branch offices concerning cleaning to on-site facility support for the technical equipment in the larger conference rooms.

Stockholm, Sweden

As Head of Common Services within Infrastruction and Operations Swedbank GroupIT I was appart of the Infrastructure and Operations management team. Worked as a manager of Business Service Owners and Sub Service Owners accountable for IT- and Sub services used by the many within Swedbank Group. Eg Telephony, Contact Center, Workplace, Web, Lync, E-mail, Database, Security, Network etc. Responsible for service functional roadmap, service strategy, financial planning for upkeeping SLA's and development portfolio.Managing SLA's, within the unit, connected to technology used by multiple stakeholders within Swedbank Group.• Responsible and accountable of delivery for development and maintenance of Swedbanks common services. Services use by the many, eg Email, Telephony, WEB, Workplace etc• Owning IT SLA’s and agreeing with Swedbank’s Business Information Officer’s on delivery• Manging an SLA budget of 500 MSEK/yearly and development budget of 40-50 MSEK/yearly• Managing a team cross boarder team of 14 Business Service Owners of services provided to Swedbank Group• Accountable for ensuring the time to marked and supporting Swedbank’s Business Areas/Group Functions reaching the overall goal of Swedbank using Common Services.

Stockholm, Sweden

Managing a unit of Domain Managers with the purpose of project and SLA delivery for Swedbank internal customers. Domain Managers with focus on delivering IT services used by the many within Swedbank. • Securing delivery of development and maintenance within Swedbank for Common Services• Agreeing on common service SLA’s Common Service• Responsible for a team of Domain Managers delivering services, SLA’s, securing OLA and correct pricing• Accountable for delivery of development and maintenance for Swedbank common services • Accountable to secure the correctness of agreed SLA’s and continues follow up• Responsible for Service Transition Coordinators securing a smooth transition from IT Service projects into maintenance

Stockholm, Sweden

Managing a team of system developers for the Swedbank Contact Center based on technical platforms from Genesys. • Securing delivery of development and maintenance within Swedbank prioritized channel Contact Center • Responsible for a maintenance and development team of 6 system specialists and their day-to-day operations• Securing delivery of development and maintenance within one of Swedbanks Telephony platforms via internal SLA• Responsible for external vendor agreements connected to Contact Center and during 2012 via renegotiations lowered Swedbanks external IT-.cost by approximately 25%.• Envision different stakeholders and customers needs to secure a sustainable service according to requirements.• Maintaining internal SLA’s; update, implementing new services, yearly price negotiation• Managing customer relations (internal and external) • Responsible for project management; resource allocation, planning, securing implementation to maintenance• Budget responsibility

Stockholm, Sweden

As Daily Operational Manager (DOM) I was one of five managers working on-call with securing Swedbanks operations. Single Point of Contact for all technical and business questions regarding production status. In case of incident, I as DOM was responsible to coordinate and ensure that sufficient incident priority, focus within the organisation, resources and information was in place. Adapting and prioritising are key skills needed to minimise impact for Swedbanks end customers and colleagues.

Stockholm, Sweden

Service Level Manager within Swedbank IT Service Business side with main focus on:• Secure delivery of IT services according to agreed SLA’s, of the combined amount of 42 MSEK, within areas of security and authorization on both a local and group scale. • Focusing on securing delivery for external and internal agreements for Swedbank Workplace and Support. • Establishing new services for handover to operation and maintenance.• Manage and implement urgent assignments.• Set prices for approximately 30 new services every year according to set guidelines.• Write and form SLA’s in cooperation with the Business.• Write and form customized agreements “OLA’s” in cooperation with Baltic IT to ensure and secure agreed delivery.