Leads the planning, implementation, management, and delivery of CriticalPoint's eLearning, live and virtual training, and other training programs to enhance the skills and knowledge of sterile compounding professionals.

Responsible for planning, developing, implementing and monitoring of marketing, communications, customer relations and digital strategies for CriticalPoint.

Plan and execute annual $500,000 multi-day conference for 125+ financial partners including; Manage and coordinate vendor support and representation at conference. Coordinate travel arrangements for doctors and spouses. Plan dinner arrangements and excursions. Develop marketing materials for conference.Manage 10-15 smaller conferences throughout the US.Negotiate Hotel and Event contracts.Budget Reporting for each conference.Research and Recruit Oral Surgeons and Prothodontists from around the country.Implement on-boarding training schedule and plan for new doctors.Coordinate contracts and due diligence with Contracts and Compliance department for each new doctor. Implement and manage Events Planning Committee for corporate office.Represent Business Development at trade shows.

Manage development of trade show strategy including;Setting and achieving goals and objectives.Event production; pre-show, onsite and post show strategy, event metrics, and ensure consistent application across all event elements for over 30 trade shows. Develop and manage annual budget of $350,000+ for all trade show activities. Create marketing campaigns and marketing materials.Manage relationships with Direct mail, trade show and promotional material vendors.Manage promotional items program; create reports and tracking mechanisms to track all costs and ROI from trade shows and other events. Host trade show pre and post show meetings.Coordinate travel arrangements for trade show attendees.Prepare and maintain order forms, checklists and other materials to support streamlined trade show management procedures. Interface with internal customers at all levels of the organization. Manage the Demo and Fulfillment department including;Shipping and scheduling of demonstration equipment and the fulfillment of samples. Coordinate the registration and logistics of monthly 2 ½ day training seminar held at Baxa headquarters. Manage and coordinate multiple 1 day product demonstrations in cities across the country.

Prepared the customer for system installations including; Coordinating communications relative to the scheduling and execution of technical and clinical field operations. Initiated, developed, verified completeness of installation.Archived Installation Folders used during the installation process to insure document compliance with FDA. Acted as the liaison between the customer and the appropriate Customer Operations. Coordinated meetings, web-ex training, and phone conferences for Customer Operations. Assisted Clinical Support team as they conduct clinical support services. Managed the return of Customer Operations generated Return Goods Authorizations (RGAs) and corrected departmental RGA's orders entered incorrectly. Created documentation of departmental policies and procedures. Contracts Administrator, September 2002 - August 2004 Coordinated with Sales to provide various equipment contracts to customers.Created and updated the contract templates. Managed contracts in Baan (ERP) to include pricing and billing for usage fees. Researched customer contract issues. Tracked contract expirations and reported status to Sales and Marketing. Reviewed and implemented Group Purchasing Organizations pricing on current contracts.Responsible for wholesale communications regarding GPO pricing and individual compounder contracts pricing.

Coordinated with Sales to provide various equipment contracts to customers.Created and updated the contract templates. Managed contracts in Baan (ERP) to include pricing and billing for usage fees. Researched customer contract issues. Tracked contract expirations and reported status to Sales and Marketing. Reviewed and implemented Group Purchasing Organizations pricing on current contracts.Responsible for wholesale communications regarding GPO pricing and individual compounder contracts pricing.

Provided travel assistance for corporate clients including;Updating nonrefundable ticket reports for companies.Confirming preferences and upgrades.Facilitating refundable travel issues.Organized promotional mailing for new clients.Analyzed and typed corporate reports for clients. Provided support to the President and Chief Operating Officer, as well as, Client Services department;Basic administrative duties.Back-up receptionist.