• Successfully implemented new CRM and job management software including all staff training• Managing the day to day running of the office including stock, petty cash, utilities etc• Managing the Office Administrator and Accounts Assistant• PA to Managing Director including meeting minutes, travel booking, diary and email management• Managing the invoicing, purchase order and credit control ensuring all is completed daily• Completing monthly payroll including pension administration• Managing the tenders and quote process ensuring being are being submitted in a timely manner• HR Management including disciplinaries, sickness and holiday management, leavers and starters admin, inductions, employee handbook and contracts• Ensuring all essential Health & Safety training and documentation is up to date including DBS checks

• Overseas travel booking, diary management and general PA duties• Managing the Directors expense claims• Compiling PowerPoint presentations for board meetings and client meetings• Preparing weekly and monthly management reports• Managing and preparing the sales quotations on SAP, process customer orders and general sales processing administration• Updating and reporting on complex Excel spreadsheets• Managing the annual customer contract renewals• General facilities management• Managing the time-sheet process for overseas contractors

• Successfully ran my own child-minding business from home whilst my children were young• Managed my own accounts and tax returns• Secretary and committee member at the local Pre-School• Ran the local toddler group including full account management

• Developed and implemented policies and procedures for the effective smooth running of the office• Admin and PA support for the directors• Full financial management control, including preparation of invoices and credit control• All aspects of facilities management for the premises, including management of contracts (telecoms, internet, cleaning)• Project management for IT support consultants including budget control• Management of payroll and administration of company pension scheme• Timely production of monthly financial reporting including P&L accounts and liquidity reports• Coordinated and maintained records of staff annual leave, cover arrangements and sickness levels• Continuously ensured all office systems and procedures were effective and up to date• Authorisation of invoices, payments and credit notes and managed banking• Stock control of stationery and stock items• Qualified first-aider and company Health & Safety representative including responsibility for writing and updating company policy on related issues• Created and updated company disaster recovery plan• HR administration including managing recruitment and selection

• Provided line manager duties to the administration team including responsibility for the financial performance of the team and monitoring and prioritising their workloads• Office Management including building maintenance, cost effective consumable and equipment purchasing and general reception management• Responsible for managing the office administration including invoicing, credit control and project accounts• Responsible for the maintenance, security and office cleaning contractors complying with BSI EN ISO 14001• Worked alongside Project Directors to help with the monitoring of performance Vs. targets including staff utilisation and project performance• Managed the forward order book and produced and analysed budget forecast reports and monthly profit and loss accounts• Prepared monthly financial reports for the Board of Directors detailing billing, debtors, utilisation & quality assurance information• Arranged and facilitated project audits in accordance with BSI ISO 9001:2000• General PA work including taking meeting minutes, preparation of presentations and spreadsheets, travel bookings etc

• Provided general administrative support to a team of 25 Nurse Advisers, Field Managers and Directors• General office management including stationery ordering, stock control, facilities management• Conducted financial tracking of my projects covering revenue recognition, invoicing and rolling forecasts and produced monthly reports• Organised, co-ordinated and ran Assessment Centres for new managers• Managed and planned all conferences and team meetings• Responsible for new Team Co-ordinators induction's and to train and mentor the team• Tracked and reported monthly on annual leave and sickness levels• Managed and monitored expenses and timesheets

• Designed and implemented all administrative procedures and then managed all administrative tasks• Recruited and trained administration team and dealt with disciplinaries, appraisals and probation meetings• Coached, motivated and supported team and created job descriptions and SMART objectives• Deputy team leader for the call centre team, assisting in call monitoring, probation meetings and appraisals• General office management including building maintenance and purchase orders• Produced monthly management reports on sales targets and financial information• Managed and dealt with all problems and complaints for the department• Responsible for allocating and tracking sales leads and for calculating and chasing all commission due• Trained in the Davox Predictive Dialler and inbound and outbound calling

• Promoted to Underwriting Assistant• Managed underwriting administration on new mortgage applications, checked and produced Agreements in Principle, Offers and Welcome packs.• Trained and mentored new members of staff• Dealt with day to day running and administration of mortgage accounts and redemption quotes• Managed accounts in arrears and dealt with the first steps of litigation