I worked within the commercial aviation department of Hunt & Palmer, an independent air charter broker delivering global air charter solutions. • Responsible for managing the logistical and operational aspects of charter flight projects including ground/airport arrangements, passenger data, on-board services, flight branding and invoicing.• Work with a wide variety of corporate clients across multiple industry sectors.• Build and maintain strong working relationships with clients and business partners worldwide.• Assist in researching, preparing and presenting client proposals. • Ensure that client briefs are understood and delivered to offer the best value for money.• Negotiate and collaborate with airlines, operators, handling agents and suppliersto ensure that instructions are implemented throughout the supply chain.• Provide out of hours cover to support clients' flight programmes and handle new enquiries.• On site management of large flight programmes at overseas airportsworking alongside all stakeholders to deliver a successful and memorable event.• Work within the constraints of strict airline and aviation regulations.

As a full time Passenger Services Supervisor I led a team of check-in agents to ensure an effective operation and solid service delivery.• Allocation of duties for my team members throughout the shift.• Manage difficult and unexpected operational situations.• Liaise and coordinate closely with different departments to formulate and implement appropriate action plans.• Conduct staff appraisals and oversee front line staff discipline and conduct.• Manage conflicting priorities and work effectively under pressure.• Keep up to date with and uphold the airlines' policies and procedures.• Handle customer complaints.