Sarah Banerjee Email & Phone Number

New York, NY, US

Manage an international team of 8 from management to junior level, responsible for the full B2B client lifecycle, from onboarding to ongoing purchasing habit-forming on the e-commerce platform’s buying side.Integrated international teams following the acquisition of a European design company, unifying goals and processes for internal efficiency with net.

Developed and launched a new team to efficiently onboard vendors to the platform selling program, reducing downstream customer service interactions and reducing time to first sale. Increased onboarding of wholesale vendors 6x year-over-year by systematizing processes to support increased sales efforts and building low-cost tools to reduce internal and.

Greater New York City Area

• Contributed as part of the leadership team that brought the company to profitability and successfully sold the company to a top-rated company in an adjacent industry.
• Attracted and mentored account management and customer service team members, leading the team through a 20% increase in client accounts and a 20% budget reduction.
• Operationalized the account management process, enabling each account manager to handle 110% more accounts from 2018 to present with increased services and higher-touch client engagement.
• Developed an account retention and expansion strategy, which when implemented contributed to 36% revenue growth year over year and resulted in a 30% reduction in average monthly churn.
• Act as point of escalation for 1200 client accounts and manage high-priority and strategic clients.

Greater New York City Area

• Manage 400+ interior designer accounts, unifying client experience by designing and implementingtimeline and workflows for routine client engagement
• Led coordinated outreach with strategic partner to establish and maintain priority clients on the platform
• Designed improvement in client messaging to increase data on conversions
• Redesigned program for industry professionals for greater efficiency and consistency

New York

• Owned and proactively maintained and acquired 800 individual client accounts via email and phone correspondence, with +$700k in art inventory committed to sale
• Researched current market to provide fair market value appraisals for fine and decorative arts and jewelry
• Relayed valuations with market pricing context and negotiated terms of consignment
• Consistently top performing team member from first month, reaching 225% of listing targets on average
• Streamlined client experience through the sales pipeline by coordinating between cross-functional teams
• Collaborated with management to optimize and scale virtual consignment process

Greater New York City Area

• Managed department’s buy and sell-side relationships
• Increased sell-through rate through focused pre-sale targeting of a book of clients
• Facilitated full sale pipeline, from property logistics to catalogue production and exhibition
• Supervised and trained semester and summer interns on research and office administrative processes

Greater New York City Area

• Coordinated with clients and attorneys for document collection and submission
• Maintained organizational system for and conducted first review of thousands of documents per case
• Drafted and edited submissions to court

Greater New York City Area

• Systematized, deduplicated, and edited bibliographical information in museum database
• Assisted curator with organizing and digitizing photographic archives

Bachelor Of Arts (B.A.), Archaeology

Honors Thesis: Jewelry and Cultural Exchange in the Ancient Near East Honors: Phi Beta Kappa, Magna cum Laude, Dean’s List each semester

Master Of Arts (M.A.), Islamic Art History

Thesis: Classical and Christian Imagery on a Thirteenth-Century Brass Pyxis Honors: Thesis awarded honor of distinction; Institute of Fine.

Education record

Semester abroad with full coursework in Arabic

Grand Diploma, Pastry Arts