Career ObjectiveI am a highly motivated, creative and versatile administrator with years of experience in a variety of positions within WA Skills• Highly focused and results-oriented in complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.• Especially skilled at building effective, productive working relationships with clients and staff. Excellent negotiation, time and people management skills. • Proficient in Microsoft Office System, Oracle (8 years experience)• I have a proven track record of developing existing business and motivating a team as well as consistently exceeding targets; eg. introduced new client contractual documentation process that resulted in an improved response time for all stakeholders and also implemented tracking mechanisms to prevent future recurrences. I also created an improved system for reclamation of costs which has improved the level of recovery considerably, without need of an outside agency• Over 10 years experience in customer service both face to face and phone based • Strong business development capabilities with emphasis on finance matters • Ability to coach, mentor and motivate teams • Adept at developing and maintaining detailed administrative and procedural processes that reduce waste, improve accuracy and efficiency, and achieve organisational objectives