Customer Service Manager - Business Support ServicesDorset PoliceWork duties:• Lead a team of 49 FTE to deliver administrative support services across Dorset, Devon and Cornwall Police Forces; encompassing Human Resources Operations, Recruitment, IT Service Desk and other support services• Remote management of 5 operational teams across Devon and Dorset • Represent Business Support Services at Senior Management meetings • Review and redesign existing processes to… Show more Customer Service Manager - Business Support ServicesDorset PoliceWork duties:• Lead a team of 49 FTE to deliver administrative support services across Dorset, Devon and Cornwall Police Forces; encompassing Human Resources Operations, Recruitment, IT Service Desk and other support services• Remote management of 5 operational teams across Devon and Dorset • Represent Business Support Services at Senior Management meetings • Review and redesign existing processes to align across both forces and achieve FTE efficiencies• Recruitment of Administrators and Supervisors to achieve allocated headcount• Project lead on E Recruitment to deliver efficiencies across end to end recruitment process Show less

Responsible for ensuring the Direct Debit and all payment activities for our residential and SME customers meet our regulation and legislation requirements whilst ensuring we meet the needs of our customers. Seeking outsourcing opportunities, delivering efficiencies and reducing costs. With the added responsibility of directing resources for the South West telephony operation of c750 FTE to answer all our customers telephone calls within our KPIs.

Senior manager within customer services residential market responsible for customers who were experiencing issues with their energy account or were frequently in contact. c200 FTE resolving issues and dealing with complaints via phone, email and letter.

Responsible for end to end debt management process for residential customers. Increasing collection activity to reduce bad debt whilst ensuring we operated within legislation and regulatory boundaries.

Customer relations manager responsible for c120 FTE within Termed Debt collections and SME customer services.

Responsible for working with customer services and the retail marketing teams to ensure all new customer propositions were deployed in partnership.