Sarah Blacker Email & Phone Number

Gloucester, United Kingdom

As a commercial claims handler I manage a varied caseload of of claims in a busy department, handling a broad portfolio of work ranging from material damage, business interruption and liability cases. I am responsible for managing my cases from end to end maintaining autonomy and full responsibly for my own files. Due to the nature of my work I am required to handle and manage complex and relatively high value cases; I am constantly required to manage my work effectively and promptly. Due to the breadth of work I handle I am used to reading and digesting policy wording from a wide range of policies using my analytical skills to make key decisions regarding cover and constantly striving to provide excellent service to our customers.I have completed my Certificate in Insurance and have commenced work on my Diploma.

Gloucester, United Kingdom

I was responsible for settling claims as quickly and economically as possible whilst providing a high standard of customer service. As a file handler I was responsible for managing my own case-load, making the appropriate decisions on all aspects of the claim within my authority limit and communicating with policyholders and other members of the business both in writing and on the telephone.I was also required to remain up to date with industry legal and regulatory requirements, ensuring that claims are settled in the correct technical manner in accordance with policy cover, legal liability and departmental, fraud, ABI and FCA guidelines.

Chelteneham

As acting store manager for a rapidly growing small retail business my main responsibilities were:Serving customers throughout all aspects of their purchase- building a rapport and generating sales by creating a welcoming and and exciting atmosphere within store.Providing an excellent and personal customer experience; making each and every customer feel valued and to ensure they enjoyed their experience.Dealing with customer queries and complaints.Maintaining and managing stock levels.Managing a small team of staff.Staff rotasOrganising and preparing payroll.Liaising with area managers, the buyer and the managing director, to maintain the smooth running of the store.

Cheltenham