Sarah Bokhari, Pmp, Itil, Cobit, Prosci Email & Phone Number

Riyadh Province, Saudi Arabia

Riyadh, Saudi Arabia

• Understanding and representing stakeholders needs.• Monitoring the market and developing competitive analyses.• Defining the vision of the product.• Aligning stakeholders around the vision for the product.• Prioritizing product features and capabilities.• Creating a shared brain across larger teams to empower independent decision making.• Identifying potential risks and developing mitigation strategies.

• Manage, maintain, and upgrade Cluster nodes.• Create new rules and watchers as well as improve the existing ones. • Manage users access to systems.• Collaborate with applications teams when install elastic agent, and do all required configurations from ELK side including integrations.• Build dashboards based on the pre-defined KPIs to enhance monitoring capabilities for early issue detection.• Recommend enhancements and modifications to optimize business intelligence processes.

• Manage and maintain end-to-end performance for all applications, workloads, and environments.• Monitor and manage OneAgent and ActiveGate health and update them when required.• Manage users access to Dynatrace.• Create all needed configurations for new monitored applications including management zone, user groups, tagging, alerting profiles, and track OneAgent installation process.• Collaborate with applications teams in troubleshooting issues and identify the root cause. • Analyze performance data, report any abnormal behaviors, and suggest recommendations for stability.• Analyze configurations and services baseline periodically and apply the necessary updates to adopt business changes as well as best practice.• Meet with different applications teams, understand business workflow, and identify monitoring KPIs in addition to escalate breaches in triggers or limits.• Build executive dashboards for top management to provide a quick insight regarding applications health.• Build technical dashboards for applications teams with agreed pre-defined KPIs to monitor applications health hence identify potential problems proactively. • Create monthly reports about applications health and send them to applications teams.• Create incident reports as per incident management procedures in the environment.• Responsible to announce scheduled technical activities among all technical teams based on change management procedures in the environment.• Follow up with technical teams and make sure that scheduled activities implemented successfully and document the details.• Monitor infrastructure and network through Solarwinds.• Review and enhance the current process designs and discuss recommendations with Dynatrace team.

• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.• Manage users access to business applications as per organization policy.• Monitor data backup and system logs processes.• Deploy new Desktop PCs.• Monitor and resolve the issues to ensure a timely resolution.• Ensure that helpdesk tickets are closed or escalated promptly.• Provide users the needed training on new hardware and software.• Liaise with hardware vendors regarding maintenance of computer equipment.• Follow up with IT specialists across KSA locations regarding some technical tasks, and create reports to infrastructure management periodically.• Develop IT policies and procedures to ensure compliance.

Master'S Degree, Computer Information Systems

Bachelor'S Degree, Computer Information Systems