I have recently become Customer Development Manager within the pool sector, managing 183 customers with a turnover of £3 million, while supporting 2 external BDMs (Business Development Managers), I also arrange the dispatch of spare parts and engineers to site. I am the main contact for all web queries for all of our customers at Bosta UK. I have recently taken on the some of the credit control duties to ensure that the accounts run smoothly, and orders are released. I am also a key member of… Show more I have recently become Customer Development Manager within the pool sector, managing 183 customers with a turnover of £3 million, while supporting 2 external BDMs (Business Development Managers), I also arrange the dispatch of spare parts and engineers to site. I am the main contact for all web queries for all of our customers at Bosta UK. I have recently taken on the some of the credit control duties to ensure that the accounts run smoothly, and orders are released. I am also a key member of Oxidene, this is a group set up by head office (Mega Group) to look at the implementation of a new CRM/ERP system 2022/23, which has involved creating workflows ‘as is’ & ‘to be’, attending workshops and speaking to the developers to ensure they understand our requirements. I am heavily involved in two workstreams concentrating on improving processes within the sales role and improving the customer experience, this enables efficiency within the organisation. I have been working closely with various departments across the organisation.• Training, – both the Aftersales and Sales team, by creating excel spreadsheets, call plans and website manual, both for internal and external use. • Project Management – several large projects, calculating the costing using a formatted spreadsheet, and then producing an 18-page quotation document• Charity Events – Organised a range of events to raise money • Event Organisation – customer days / Christmas / team building events Show less

• Selling a Health and Safety Software Solution• Responsible for pricing, quoting and maintaining a good level of customer service, to new and existing clients• Organised incentives for the office to promote sales and renewed membership of the software• Utilised my NEBOSH qualification

• Managing a portfolio of 260 accounts in the Swindon area• Growth of the area by growing existing accounts and reactivating dormant business• Cashed up on a daily basis• First point of contact for drivers and customers

• Managing a portfolio of 200 accounts• Dealing with Office Accounts – Retail.• Responsible for pricing, quoting and maintaining a specified level of margin• Growth of the area by obtaining new and reactivating dormant business• Cross selling through the different channels (Packaging, Sign and Display and Print)

• Ran a small team, trained new members of staff, and supported my line manager • Created incentives and promotions to increase sales • Collating data for the annual board review • Glove Champion for the South, provided information on legislation and product

• Managing a portfolio of 900 accounts across East Anglia.• Large range of business sectors including construction, manufacturing and public services.• Event Management – Inviting customers to events, organising Team Building and Charity Events Achievements o NEBOSH Award in Health and Safety at Work o Let’s Sell Award - Best Sales Person – Quarter 1 2012/2013

• Managed a portfolio of 100 accounts which make up 30% of the annual turnover consisting of my own, rep controlled, and house accounts.• Responsible for pricing, quoting and maintaining a specified level of margin for new and existing customers• Customer Management – completing spreadsheets, consolidating invoicing• Deputising in the managers absence • A good rapport with clients and suppliers is essential to the smooth running of any account. • Regular meetings in London… Show more • Managed a portfolio of 100 accounts which make up 30% of the annual turnover consisting of my own, rep controlled, and house accounts.• Responsible for pricing, quoting and maintaining a specified level of margin for new and existing customers• Customer Management – completing spreadsheets, consolidating invoicing• Deputising in the managers absence • A good rapport with clients and suppliers is essential to the smooth running of any account. • Regular meetings in London to discuss requirements / rebrands Show less

• Responsible for negotiating between the Vendor and Seller• Responsible for keeping clients informed of new and suitable properties• Ensuring buying chain flows smoothly, dealing with solicitors and other Estate Agents

• Responsible for opening and running the business in the managers absence• Organising the orders and deliveries• Responsible for cashing up/banking and Key Holder• Managed a team of 6 people

• Responsible for business to business Sales• Cold Prospecting

• Responsible for business to business Sales – under 50 barrels• Responsible for Point of Sale (POS) budget• Cold Calling to win new business