Executive Assistant to the Founder while supporting the COO, Controller, and Analysts in all administrative activities including: scheduling meetings and calendar management, travel arrangements (both domestic and international), team expense reports, managing the office, and assisting with business development and investor relations.

• Introduced a more efficient customer ticket system in which employees were held accountable for tracking tickets and meeting customer expectations. • Tracked KPI’s (such as resolution time) to ensure customers were happy and used this data to improve customer satisfaction by 10%.• Created & managed entire financial operations process of all customer’s trading accounts including complying with accrual accounting standards and putting together a guide on how to create journal entries based on various financial situations. • Made large wire transfers, designed invoice templates and sent invoices to all parties, as well as maintaining a digital journal of each transaction between trading accounts. • Helped create and implement an onboarding process as well as trained and acted as a mentor to new employees on things such as the financial operations process, how to check the denied parties list, as well as the customer ticket process.• Created a risk and mitigation plan to be presented to the board in which detailed contingency and mitigation steps were outlined for all possible high risk scenarios.• Planned and organized a successful workshop event with shippers, carriers, employees, and shareholders well under budget. • Coordinated a retreat for all new employees including everything from finding & booking the hotel and organizing the meals to assisting in setting the agenda and team building activities.• Found new office in budget by negotiating and setting up meetings with brokers, contractors, and corresponding with the property manager, cleaners, maintenance staff, and technicians.

•Carry out daily research on potential ISO partnerships and maintain an organized and updated record through Excel•Input and analyze data thoroughly and with an attention to detail •Carry out financial analysis to detect patterns or irregularities •Set up new ISO partners in the system•Maintain relationships with new or potential ISO partners•Create monthly reports using formulas to compare and analyze data•Generate and send contracts

•Carry out daily research on potential ISO partnerships and maintain an organized and updated record through Excel•Input and analyze data thoroughly and with an attention to detail through CRM•Carry out financial analysis to detect patterns or irregularities•Aid in daily administrative tasks such as emails and phone calls in a friendly, professional manner to ensure all customers are satisfied

• Planned and organized two philanthropy events at Pace University for over 100 students, one of which I created the concept and established as an annual event• Oversaw and advised The Public Relations Chair, Decorations Chair, Social Media Chair, Assistant Philanthropy Chair, and more than 50 volunteers in advertising, branding, and introducing a successful fundraising event • Negotiated and partnered with many New York City restaurants and businesses in donating toward the events• Boosted profits of our annual event from the previous year with a limited budget

• Gave tours to prospective Pace University students and families with a welcoming and enthusiastic attitude • Represented my university with a smile and warm personality, while being able to answer questions regarding the university and university life• Communicated with undergraduate admissions to make sure students got their questions answered • Received phone calls, managed emails, and gave out relevant information

• Greeted and informed incoming families about the shelter and our adoption process as well as matching them with a potential animal to take home• Presented available animals by advertising positive qualities in order to match with a potential owner • Trained and facilitated new volunteers in the care of all animals available for adoption • Disinfected, cleaned, and organized: rooms, kennels, and cages (including quarantine rooms)• Restrained and administered medicine to cats and small animals • Studied smaller animals, such as: chinchillas, ferrets, guinea pigs and the care they need• Volunteered around 4-5 days a week, from 10 AM-2 PM (even Christmas morning!)

• Coordinated and planned special walks for each one of my client's dogs• Trained puppies of all breeds and behaviors; specializing in misunderstood breeds (such as pit bulls) • Fed, cared for, socialized, and trained dogs of all breeds, ages, and behaviors (including dogs with disabilities) • Branded and marketed my business using Front Porch Forum, business cards, T-shirts, a website, and a Facebook page. Developed a marketing business plan in order to successfully establish social media platforms• Designed business cards and a website to create an online presence. Collaborated with a graphic designer to create the company logo • Some examples of dogs worked with were: a therapy dog, a rescued greyhound, and a 6-month old pit bull puppy

• Observed corporate meetings for marketing strategies• Provided assistance to improve social media presence.• Developed the new company website through graphic design principles, increasing ease-of-use, writing to reflect the brand• Illustrated special events through photographs

• At Shore Acres I learned the ins and outs of running a business• I gained extensive experience in customer service, acting as a liaison between the kitchen and the customers and making sure each customer walked away with a positive experience• I learned how to organize and manage the dining room and kitchen