Sarah Briggs Email and Phone Number

-Formalized project and program management framework for the Customer Support team including implementing the use of Asana while standardizing systems and processes within the existing software and applications-Successfully executed logistics for team events including a week long, international team meet-up under strict Covid restrictions by managing multiple vendors, providing critical schedule and travel guides, within budget and company policy-Audited customer communications, extracted and reported important data there from, delegated actionable items, and escalated issues as needed while improving and updating the quality of that process within Customer Support-Analyzed and reported essential data that helped define Customer Support practices, illustrated gaps in the product, and provided the company with essential feedback that led to product improvement

- Develop and manage relationships with clients by addressing customer needs, prioritizing urgent matters, consistently providing clear communication throughout projects, driving the successful completion of project milestones, and serving as customer’s coordinator throughout the internal production process- Manages projects end-to-end both internally and externally to ensure client expectations are met by implementing a structured process to provide production team guidance and support the mitigation of potential project and resourcing roadblocks to ensure projects are completed within established budgets- Conduct assessments of all incoming projects to determine the feasibility, cost, and timeline of prospective opportunities by analyzing historical data, market trends, supply chain, and other production needs- Constantly elevating productivity and customer satisfaction by evaluating current processes to identify improvement opportunities and implementing value-add improvements to production processes such as adaptations to our project management software, in-house systems, and communication tools

- Custom tailors, manages, and executes live virtual events for large corporate and small groups alike.- Controls schedule, budget, and resources while developing connections and interacting with clients to meet specific needs and exceed expectations.- Predicts and swiftly resolves resource and/or logistical issues with confidence and strong communication skills.

-Hired, mentored, managed, and trained staff, acted as a liaison for crew and management, orchestrated team events and educational trips.-Curated and maintained a $10,000 inventory with a purchasing budget while anticipating needs, mitigating risks, strengthening vendor relations and creating new ones. -Created production schedules and guidelines, set quality standards, implemented safety and health regulations, monitored and resolved any customer issues.-Organized weekly events and collaborated with business partners to promote sales and strengthen our return customer base while managing a project budget and deadline.-Built and developed a seasonally reflective cocktail menu while focusing on costs and profits, guest expectations, current trends, industry innovations, and partner commitments.

- Developed solid relationships and communications with vendors, managing partners and team members through multiple projects simultaneously.- Composed and cultivated inventory, devised pricing standards, expanded social media presence, oversaw and trained staff.- Designed a cocktail program that surpassed cost and sales goals, as well as profits.

-Created a vast recipe book and training portfolio for staff, led and oversaw events with 500+ attendees, outlined and conducted educational cocktail classes, styled cocktails in studio.