Sarah Bryson Email & Phone Number

Monitor ticketing systems related to telecom tasks – Moves, Adds, Changes, & Disconnects. Review internal and vendor inventory through modules, reports and physical invoices. Investigating increases in billing and noting generated report. Maintaining clients’ location updates. Disputing erroneous charges by opening inquiries and maintaining regular communication with vendors to resolve disputes and ensure credit awarded to clients. Creating reports and documentation for senior personnel to present to clients for review and direction. Training new employees and creating documentation outlining processes. Providing valuable input on possible improvements within work flows to ensure client satisfaction and streamlined business practices.

Boiling Springs, South Carolina, United States

Greeted clients with a fun and energetic attitude. Stayed up to date and knowledgeable about new and old procedures. Helped clients make informed decisions about the best practices, medications, and preventatives for the health and well-being of their pets. Scheduled appointments according to staff and doctor availability with attention to time needed. Answered phone using a multi-line system. Managed customer complaints using out of the box tactics that provided solutions for both company and client. Managed company monies with accuracy. Added and updated client files using veterinary platform system. Maintained a clean and organized front of house area to ensure client and patient safety. Aided the doctor in minor procedures. Entrusted as key-holder to open/close hospital.

2 Semesters, Associate Of Arts

Unable to obtain degree as a single working mother.

High School Diploma, General Edcuation