Sarah Burnstein Email & Phone Number

Skokie, Illinois

Create a positive and productive customer experience, by personally greeting every customer, listening to and understanding their needs and requests.Answer all calls and email, providing comprehensive and courteous answers to customer inquiries. Provide comprehensive assistance for customers, including navigating online searches and familiarizing them with online resources, as well as providing technical assistance with computers, printers and software. Locate appropriate material relevant to customers’ inquiry.Assess customer requests for new materials and assist with creation of new materials when appropriate.Make recommendations to departments based on user feedback.Make appropriate recommendations to management with regard to purchasing of new resources.Provide support to staff and customers, assisting them with their research, creation and proofreading of curriculum materials. Organize and maintain all areas of library, including books, curricula, periodicals, and multimedia resources. Develop plans and material for library skills education.Create online catalog of printed material in the library using library software.Perform a wide range of general administrative tasks.Generate progress reports on status of projects.Troubleshoot hardware and software issues.Co-manage launch of website and oversee bulk and regular uploads of over 8,800 products currently available.Proofread newly uploaded website material for textual and technical errors, including static pages, instruction sheets, filters, and classifications.

Chicago, Illinois

Tutor students in writing skills across the disciplines with primary assistance in mechanics, research and idea development.Present workshops on good research skills and citations.Plan, execute, and market library related events and special programs.Design and publish the school academic journal and student magazine.