Personal development and women’s empowerment coach; Manage all aspects of finances, including budgeting, sales forecasting, financial data and systems, payroll, AP/AR, and Profit & Loss Reconciliations; Establish and oversee all HR, including maintaining all company accounts, filing and maintains articles of incorporation with the Secretary of State, establishing all company policies and standard operating procedures based on regulations, onboarding new clients and subcontractors, and manage confidential records and files; Create and facilitate all programs and services, including writing and production of content and materials, organizing and hosting solo and collaborative events, scheduling and hosting planning meetings, and making travel arrangements and reimbursements; Operate all technology and organizational systems, including CRM, website, graphic design, communication systems, RSS, SEO, production programs; Manage all marketing strategies, including SEO, advertisements, data integration and tracking, Market research, identifying potential audiences and tracking client/student data, managing social media accounts and email campaigns.

Manage client accounts and confidential student caseload. Exceed sales goals and KPI's by 144%. Cultivate professional relationships with students and key leadership members while representing University high profile Ivy League partners. Strong interpersonal and communication skills, while offering customer experience improvement feedback to development team. Utilize Salesforce as CRM.

Implemented product growth strategy to expand current audience and create reach in new target markets. Increased readership by over 400% through engagement initiatives developed based on market research. Collaborated with local organizations for opportunities to capitalize on audience growth. Communicated market research findings to executive team to inform business decisions and sales goals.

Collaborated with C-level team to develop SOPs for all operations. Executed project management internally and with external partners and vendors. Implemented strategic recommendations based on data and insights gleaned from market research. Lead strategy decisions using analysis of performance data for company wide growth. Managed HR responsibilities and onboarding new hires.

On-boarded new Uber partners, provided ongoing support and troubleshooting for current client accounts, and proactively built strong relationships with customer contacts. Leveraged expert knowledge of Uber's SaaS services to help drivers maximize their experience and achieve their business goals. Collaborated cross-functionally with internal teams to drive a successful overall customer relationship.

Counseled prospective students; managed incoming student files; supported faculty & departments; hosted admissions events; facilitated recruiting events; coordinated in-person interviews; utilized CRM and student database.

Collaborated with Board of Trustees, executive leaders, and departmental directors to implement strategic plan. Developed and executed comprehensive marketing strategy and implementation, including brand development. Managed office, CRM, and HR people management responsibilities. Oversaw P&L, finance management, and profit reporting. Documented engagement statistics and prepared quarterly reports. Constructed teacher training, volunteer program, and grew customer engagement by 800%.

Supervised associates and conducted store opening/closing procedures, engaging and styling customers, processing online orders, operating cash registers, and managing management projects. I also promoted credit card purchases and was involved in processing incoming shipment, returns, special orders, and exchanges. I effectively used my customer service and organizational skills to ensure smooth store operations.