Smith Feutrill is an established taxation, accounting and business advisory firm, providing services to a large and diverse client base. My primary role was to complete a business process and system review, whilst assuming the role of operations General Manager. This required the establishment of a reform roadmap and business implementation execution project management timeline. Managing a team of several people, executing the below tasks and the COVID-19 pandemic meant that whilst the review was not completed in the initial timeframe, I nonetheless executed a range of critical roles to ensure the office continued operating in a highly pressurized environment in addition to a range of functional and operational enhancements being achieved.Responsibilities:• Review and improve organizational effectiveness by developing and implementing process improvement strategies• Overseeing daily business operations• Uphold company standards of excellence and customer service• HR responsibilities including recruitment, policies and procedures, performance reviews and COVID-19 management• Manage a team of 6, including mentoring• Document and establish current tasks and processes• Weekly reporting and monthly Partners/Manager/Executive meetings

Caring Clothing is a rapidly growing online retail business that provides specialist adaptive clothing to people of advanced age or those with a disability. The business required the introduction of a best practice inventory management system, a staff recruitment strategy and a new target operating model within a six month timeframe. Although I was set challenging and ambitious targets, I nonetheless thrived in this environment as I was granted sufficient latitude to formulate and identify best practice solutions to a myriad of interrelated problems. My ability to identify such opportunities for operational enhancement and to then align our workforce and culture to achieve and sustain those positive changes were greatly appreciated by the client.

Transport Canberra and City Services (TCCS) is a directorate within the ACT government that is responsible for managing essential services. ACT Public Service is adapting the way their staff work through providing activity-based working (ABW) environments. To align with this strategy, TCCS is relocating 500 staff to a new building with three other directorates. A Project Team was established to manage the logistical relocation and cultural change for TCCS into this new environment. As the Project Manager, I had two team members reporting to me and worked closely with the Change Manager to deliver all aspects of the project.Responsibilities:• Provide direction and support to two project team members who reported to me, ensuring they deliver to the best of their abilities;• Chair regular TCCS stream lead meetings to discuss current status, issues and progress. Attend and contribute to inter-directorate meetings as required, including attending on behalf of the Chief Operating Officer (COO);• Continuous support and engagement with stream leads to ensure their involvement and tasks are captured and delivered;• Engage with all staff members to ensure engagement and communication on progress is shared. This includes capturing their concerns and managing responses with relevant stream leads;• Engage with COO, sponsors, and stream leads to define scope, document and track schedule, manage changes, and assist with cross inter-directorate activities;• Ensure all appropriate governance processes are followed;• Develop and maintain all required project documentation throughout the life cycle of the project according to TCCS framework;• Work with the COO and Change Manager to document, create and embed all change management activities;• Manage project schedule, monitor the project budget, and oversee the risks/issues register; and• Progress reporting to stream leads and Director General.

In April 2019, a new integrated transport network became operational and a Journey Planner was required to assist Canberrans with navigating their way through the changes.A project was created to manage the design, development and implementation of a new Journey Planner as part of the new network launch. As a Project Manager I was primarily responsible for engaging with multiple stakeholders and ensuring all applicable governance requirements are followed, specifically documentation.Responsibilities:• Communication with my Sponsor • Engage with multiple stakeholders to define scope, manage changes requests, and assist with testing and launch activities;• Work with multiple TCCS directorates to respond to feedback from the public on the Journey Planner;• Develop and maintain all required project documentation throughout the life cycle of the project according to TCCS framework;• Complete business analysis of current and future state business process maps required to maintain the Journey Planner;• Ensure change management activities are completed and embedded;• Manage project schedule, monitor the project budget including all change requests, and oversee the risks and issues register;• Tracking of user behavior and statistics of the Journey Planner, to assist with providing recommendations of further enhancements;• Facilitate and chair regular Project Working Group (PWG) meetings, and engage the developer on a regular basis as needed; and• Provide progress reporting weekly and monthly to relevant stakeholders.

As an IT Project Manager, I managed a number of projects at any one time, all of competing sizes and timeframes across multiple business units. Key projects included the integration of new business acquisitions in Australia & New Zealand, further development and implementation of a Sales web portal, integration of Dynamics ERP (particularly in the area of Project Office reporting and training co-ordination), Chris 21 payroll implementation for New Zealand, and development of a Sales Commission Tracking system. Responsibilities:• Develop and maintain all required project documentation throughout the life cycle of the project;• Monitor all financials for the project and negotiate scope changes as needed (varied from $30k-$400k);• Manage project schedule, ensuring appropriate team input and ownership of tasks within the plan. This includes resource planning;• Engage Sponsors and required stakeholders to define scope and manage any changes as required in the Business Case;• Manage the risks and issues register, engaging with the team/business as required for resolutions;• Facilitate and chair various project team meetings on a regular basis, including weekly project team and fortnightly/monthly PCG meetings;• Provide progress reporting as required to stakeholders;• Present project to all governance gates seeking approval throughout the lifecycle of the project;• Manage a project team of both business and IT resources (varied from 5-20);• Engage and include external vendors as required;• Develop a communications plan in conjunction with business stakeholders;• Creation of a standard Project Management integration process for future business acquisitions; and• Facilitated on-site training for Retirement Village Managers on Basic Computing skills and coordinated all training requirements of the Dynamics ERP project within the regional offices and in various Retirement villages across Australia.

Responsibilities:• Managed a number of projects of competing sizes and timeframes across multiple business units within Lend Lease Retirement Living business;• Monitored progress of projects and informed sponsors and stakeholders with weekly project status updates;• Engaged all key stakeholders, including Executive Management Team, ensuring they were kept informed and up to date on project milestones as well as reporting any risks and issues that might have impacted the project at a later stage. Negotiated change of scope where required; and• Developed and maintained appropriate project documentation including project plans, communication plans and status reports.Key projects included the Sales Value Scorecard and Gold Diploma Training, HR 21 Upgrade and Leave Applications, and Commercial Contract Register for Procurement.

Responsibilities:• Worked in collaboration with the Change Management team to manage the integration of Primelife into the broader Lend Lease; and• Assisted in building, implementing and maintaining support processes and guidelines for documentation for the project management team.

Responsibilities:• Account management for 200 clients across multiple sectors;• Completed payroll system requirement implementations for clients;• Assisted with additional areas such as general ledger, system imports and ongoing training requirements;• Delivered tailored solutions when requested by clients;• Completed post implementation documentation; and• Completed all implementations on time.

Responsibilities:• Manage paperwork on behalf of the consultants to ensure client approval provided;• Create a framework for this documentation to be managed, as this was a newly created role• Arrange all travel requirements for consultants; and• Liase with clients to arrange consultant bookings.