Responsible for leading a team and managing all areas of Business Support Operations, specific duties include:- Assisting with the development and delivery of the annual Business Plan, including forecasting, reviewing budgets and managing costs- Ensuring robust Business Management and Operational performance- Leading the delivery of a quality Business Support service- Delivering effective project monitoring, management of resources and fee expenditure- Leading, planning and controlling change initiatives and projects including business transformation- Managing quality assurance programmes- Providing programme management for multiple streams of work to ensure robust project monitoring, resource management and fee expenditure.- Assisting with business development and marketing initiatives, including support for fee bids

- Developed and implemented a robust and effective Resource Management System for all technical teams at NPS SW Ltd. - Calculated professional fees and monitored progress against cost, timeliness and resource demand/supply.- Managed all aspects of finance for Project Services including purchase orders, invoicing, income and cost reconciliation, reporting and forecasting.- Provided robust financial monitoring and predictions for Project Services- Supported Directors in the management and delivery of the financial Business Plan

Being an effective ‘business partner’ by understanding the client and what they value and working proactively and effectively both internally and externally to manage a number of contracts ensuring a quality service is provided to clients at all times.Responsibilities:- Lead point of contact for the set up and implementation of new work within existing contracts and new contracts, including in different countries. - Leading and managing contract team’s on the delivery of course events for contracts worth up to 800K per year, ensuring that the end to end process delivers a quality experience to the client.- Providing business development support for new work including collation of relevant documentation to support launch phase of new work.- Leading Research & Engagement activity for logistical and administrative activities for new work/contracts as appropriate to scope all service related activity and ensure all relevant information is collected and processes are set up to reflect client needs.- Tracking, monitoring and reporting on contract performance to contribute to the achievement of client objectives and managing internal risks and issues associated with client contracts and projects.- Leading client review meetings from a service perspective, including reviewing Service Level Agreement’s (SLA), contractual obligations and internal KPI’s.- Interrogating existing processes and identifying areas/scope for process improvement and ensuring their implementation.- Reviewing post-event evaluations and taking appropriate actions to address issues raised in order to continuously improve service to customers.- Recruiting and selecting appropriately skilled new staff as necessary.- Managing the invoicing process to ensure that accurate and timely invoices are sent to clients and that internal performance standards are maintained at all times.