Responsible for front desk operations, first point of contact for customers via the shop, phones and email. Managing customer service for the sales and service departments.Assisting with the development of policies and procedures for job systems, bank reconciliation, payroll, BAS and invoicing.Processing customer payments through both standard EFT and EFT through the ATO Portal. Generating payroll, invoicing, accounts payable / receivable and group certificates using QuickBooks. Bank reconciliation and end of month reporting to the Director including Profit and Loss (P&L).Compiling reports for lodging of Superannuation, BAS statements and payments. Coordination of external company accounts for end of year filings. Scheduling of job runs for 3 technicians and entering jobs into custom made job system for technicians to access. Liaising with multiple stakeholders – property owners, rental property managers, tenants, manufacturers and parts suppliers.

Responsible for providing high level customer service and the timely delivery of all works through the effective coordination of staff and overseeing finance related operations. First point of contact for customers at reception, responsible for answering phones, general filling and organising office stationery. Generated payroll, invoicing and accounts payable/receivable with MYOB. Scheduled and communicated booking installation and quotes to customers. Liaised with property owners and residents. Ensured that the timely orders of all necessary stock. Coordinated 5 staff crews including installers and suppliers.

Responsible for managing reception, providing administrative support, customer services and coordination work schedules. Answered phones and handled all maintenance enquiries. Ensure the prompt payment of suppliers. Compiled and sent property management agreements to customers. Managed the client database “Console” entry. Ensured that all information was entered, correct and up to date. Coordinated work scheduling with six property manages and contracted maintenance suppliers.

Responsible for managing reception, customer services, finance and working in a high-pressure environment to ensure production and delivery to tight deadline. Managed reception, answered phones, handled deliveries and acted as the first point of contact for customers by responding to enquiries and negotiating sales. Generated payroll, invoicing and accounts payable/receivable with MYOB. Management of debtors and stock ordering. Prepared customer quotes and maintained customers files. Operation of machine equipment to add a celloglaze coating with gives a wide variety of printed materials a high quality, professional finish. Provided added value finishes of trimming, cutting, creasing, folding. Work scheduling and management of production schedule to meet customer delivery requirements. Pack materials for distribution.