Sarah Chenault Email & Phone Number

Alpharetta, Georgia, United States

• Reviewed data to analyze performance behaviors and trends and provide suggestions to improve performance of more than 5K Customer Service Representatives.
• Presented analytical findings and business opportunities to various teams including senior leadership in order to drive initiative consistency.
• Managed the design and delivery of projects from a team of 8-15 analysts by creating a collaborative workspace.
• Partnered with various teams to ensure data accuracy and discuss… Show more
• Partnered with various teams to ensure data accuracy and discuss business initiatives. Teams including Revenue, Messaging, Digital, Tech Support, Quality, Logistics, Go to Channel.
• Built reports to help identify performance trends using Microsoft Excel/Google Sheets and presented the information using Microsoft PowerPoint/Google Slides.

Wilmington, North Carolina, United States

• Developed coaching, critical thinking and time management skills of 5-10 Customer Service (Technical Support) Supervisors in order to drive a positive team culture so they could successfully lead high performing call.
• Collaborated with various Operations partners like Quality, Attendance, Tech Ops and Human Resources to identify opportunities and create learning reinforcements to ensure strong execution of company initiatives.
• Created a strategic plan and… Show more
• Created a strategic plan and managed the transition of 150 Tech Support Representatives and Supervisors from a Call Center to Work from Home work environment. Created a transition presentation that is now used by.
• Partnered with Senior Leadership to gain insights of higher level company initiatives and used the information to develop and execute strategies to drive team results. The implemented strategies resulted in the team.

Wilmington, North Carolina

• Call Center (5/25/2014 - 10/9/2016), Work from Home (10/9/2016 -8/18/2018)
• Motivated, inspired, and developed a team of Work from Home and Brick and Mortar Call Center Tech Support Representatives.
• Worked individually with representatives to identify performance opportunities and align behaviors that will improve performance results.
• Collaborated with peers and internal partners to create a strong culture that would drive engagement and high performance for the Senior Manager… Show more Call Center (5/25/2014 - 10/9/2016), Work from Home (10/9/2016.
• Collaborated with peers and internal partners to create a strong culture that would drive engagement and high performance for the Senior Manager Team.
• As one of the first Work from Home Tech Support Supervisors for Verizon, I partnered with Operations and other Supervisors as the Culture Champion for Senior Manager Team in order to create initiatives and activities.

Huntsville, Alabama, United States

• Coordinator
• Supported escalated customers by listening to their concerns and making recommendations to resolve their concerns.
• Providing support and guidance to front line representatives while they handled calls from customers. Transition Support
• Prepared New Hire employees to be successful in their Verizon Wireless career by teaching, providing guidance and feedback that aligned with the company initiatives.
• Organized training schedules and created training… Show more Coordinator
• Organized training schedules and created training presentations based on personal experiences that helped prepare and guide new employees performance results.

Huntsville, Alabama, United States

• Managed customer relationships by performing the full range of customer service functions.
• Listened and responded appropriately in all customer interactions.
• Used negotiation and problem solving skills to resolve customer concerns.
• Identified and assessed customer needs based on interactions.
• Troubleshot and communicated technical answers clearly and concisely.
• Offered and educated on the benefits of products and services and explained how the recommendations will add value… Show more

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Human Resources Management/Personnel Administration, General