• Investigate, confirm coverage, and establish damages on homeowner’s claims.• Estimate the cost of repair or replacement to damaged property.

• Worked closely with the executive management team to create, edit, and disperse office communications ▪ Updated, created, and edited operational procedures.▪ Coordinated meetings, trainings, and interviews. • Supported claims adjusters in Auto, Property, and Worker’s Compensation lines of business.• Prepared, generated, and reviewed weekly financial and operational reports.• Ensured accurate and timely delivery of legal notices and evidence to claim adjusters.• Reviewed medical bills for proper billing and coding.• Prepared claim documents for legal and medical reviews.• Assisted customers and claimants by answering questions related to their claim.• Communicated with other insurance companies to establish claims on our customers’ behalf.▪ Onboarded new employees by giving a presentation on general guidelines, resources, and connection opportunities.

• Edited caregiving books and other resources before publication. Reviewed printing proofs of books to check for correct formatting.• Created and strengthened departmental procedures, continuously incorporating feedback from training sessions.• Trained new employees for customer service, operations, and accounting departments. Advised human resources on the employees’ progress.• Coordinated and organized training material, reports, and user manuals for six annual training conferences held across the country with an average of 300 customers at each event.• Led a team of three that prepared and distributed publicity mailing plans for more than 80 annual informational workshops.• Provided phone consultation for potential clients by crafting personalized visions for how their organizations can utilize Stephen Ministries' products and services.• Recruited at two to three university job fairs annually, including the University of Missouri, Truman State University, and Southern Illinois University.• Edited text and HTML code prior to sending out mass emails to customer database of more than 80,000. • Reviewed and evaluated books from outside authors to determine suitability with other resources.• Performed usability testing for new company website.• Edited and formatted publicity letters, brochures, and email content for the Director of Communications.• Worked closely with the Director of Project Development to create market research surveys for more than 100 training events and workshops each year.

• Conducted planetarium shows.• Led tours through the main exhibits and prepared presentation materials for the Director of Education.• Catalogued lesson plans for the education department in preparation for the museum’s relocation.

• Edited the quarterly alumni magazine and wrote articles for print and web publication for an audience of more than 70,000• Interviewed students, staff, and alumni on accomplishments and upcoming events.• Researched new software and organizational ideas. • Maintained the department’s internal style guide.