- Perform data analysis, data quality audits, statistical analysis, and data mining - Actively seek opportunities to refine, improve, and automate data gathering and reporting- Prepare ad hoc reports as required by management - Collaborate and maintain positive working relationships with commercial and sales team members, management, and various operations departments - Aligned with the CASE (Coatings, Adhesives, Sealants, Elastomers) vertical of Palmer Holland's commercial team to make data-driven decisions- Use of Microsoft Excel, Sage X3, CRM, SQL, and Tableau

- Provide the Cleveland Indians organization with exceptional service both internally and externally in a professional and timely manner- Primary contact to organize and schedule all group tours of Progressive Field to raise money for Cleveland Indians Charities- Work with Satisfi to program and update our Artificial Intelligence Bot to respond appropriately to fans- Responsible for answering all incoming telephone calls and providing Indians Way to Service Excellence during each interaction- Thoroughly enter all information from all interactions into CRM Dynamics- Use ProVenue for selling single game tickets, analyzing customer's historical orders and activity, and investigating accounts to prevent broker activity

- Work throughout the school year and summer- Make informative phone calls to the insured notifying them of procedures- Contact agencies to relay and receive specific information regarding inspections for their insureds- Evaluate and provide feedback to inspectors based on the quality of their reports- Process cancelled inspection requests - Clerical work such as directing phone calls, entering information into online systems, and updating the status of inspections- Work with Microsoft Excel and Adobe

- Combine purchasing data from Catalina and television and digital data from Nielsen to target specific audiences for a client- Utilize SQL, XML, and Unix to run statistical tests in order to understand the effect of the campaign for a specific client- Work closely with the R&D team to improve our methods and implement new statistical process

- Spent 10 weeks working in Investment Advisor Finance - Evaluated private bank fee discounts on a case by case basis- Identified the potential revenue to gain by putting all clients on a standard private bank fee schedule, totaling to ~$14 million across all affiliates- Researched and prepared a final presentation focused on trends in retail banking

- Created budget for the chapter based on feedback and previous experience- Assigned semester dues to each member- Formulated and enforced payment plans- Monitored each leadership position's financial activity- Paid national dues and fees in a timely manner