Sarah Coates Email and Phone Number

Creation and implementation of Learning and Development Strategy. Working with the Head of HR and Senior Leadership Team to deliver the business plan incorporating Employee Engagement.Lead on the development of learning interventions promoting a positive learning environment across the business that drives results. Oversee and design and deliver of all internal learning solutions ensuring the right methods are used for the audience and the content and session adapted to all learning styles to achieve maximum impact and engagement. Enhancing individual’s skills, competences and knowledge.Supporting in the development of Company Policies to meet the business needs. Creation of training courses across the employee life cycle aligned to HR policies for managers and employees.Providing advice and support to Senior Leadership Team, managers and employees around learning, development, and engagement. Coaching managers.Reporting on companywide engagement surveys. Implemented a digital suggestion box. Providing a safe place for our employees to voice ideas, suggestions, or concerns. Launch of Performance management platform moving away from the traditional appraisal system. Supporting managers and employees to have regular meaningful conversation check-ins and agile goals (performance and personal) which are reviewed on a quarterly basis.Encouraging self-led learning at all levels for fulfilment to increase motivation, performance and retention. Management of the apprenticeship programmes for new apprentices and upskilling employees to ensure a positive, successful learning journey. Responsible for identifying and building relationships with the right training providers.Taking the lead on Career Event activities and engaging with schools, colleges, and universities across our branches.Designed, implemented, and evaluated a successful work experience programme which will be rolled out to other areas of the business.

Fixed Term ContractReviewing the induction process for new starters.Conducting training needs analysis.Design, delivery, facilitation and evaluation of learning.Implementing the new induction programme and recommendations for continuous development.Developing and facilitating train the trainer workshops.Developing strong links with areas of the business. Analysing data, producing reports and presenting to Senior Management.

Develop, implement and manage the operational plan using total team engagement and participation in establishing and achieving targets for the curriculum areas. Managing the recruitment process sourcing the best talent, inducting, onboarding, coaching and mentoring team members to enable engagement and achievement of goals.Directing a small team and implementing policies and processes.Contributing to the improvement of the quality of courses and the motivation of staff by conducting team meetings, appraisals, probationary assessments, training and other staff performance processes to ensure that individual staff development plans are in place and improvements are achieved and reflected within the review process.Proficient in the designing, planning, delivering and evaluating of courses, training, seminars, workshops, tutorials, one-to-one sessions and resources for face to face delivery and the Virtual Learning Environment to deliver value and enhance business performance.Designing courses for employers to use the levy funds. Delivering the units and supporting apprentices.Management of courses within Construction, IT and Engineering . Promoting STEM, WISE, WiME and organising events with schools and employers.Management of professional qualifications and skilled in the delivery and assessment of all units.Establishing and achieving targets and a return on investment.Engaging and influencing stakeholders.Building and developing effective relationships with internal departments and external employers for work projects, guest speakers, role play activities, team building, sales, influencing, management to engage and develop skills. Producing reports, attending meetings and conferences.Responsible for the marketing and promotion of courses including contributions to the website, social media, prospectus and making arrangements for and participating in marketing events.

Working within Human Resources and the Learning and Development function for the UK.Planning and facilitating of training courses for internal and external clients including working with Managers, conducting learning needs analysis to produce a bespoke and tailored learning solution to execute best practice in recruitment and selection from induction through to middle management.Delivery of the induction, onboarding programme and REC qualification. Supporting Branch Managers.Successful implementation of a Learning Management System for a more blended approach for the UK. Marketing of LMS to other organisations to drive ROI.Design and deliver assessment and development centres.Working with Thomas International for candidate profiling.Identifying talent and developing successions plans with managers.Working on projects to develop graduate schemes.Monitoring central training costs against budget

Delivery of budget and production of forecasts on weekly, monthly and yearly basis.Leadership of the branch in line with the strategic operational plan and managing all staffing requirements. Improving and monitoring staff productivity.Overseeing the day to day staffing requirement for Royal Mail, Cadburys and other clients.Sourcing candidate through advertising, search and networking. Ensure staff are executing best practice in recruitment and selection according the the REC guidelines.