Sarah Coffey Email and Phone Number
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I'm a customer-centric Program/Product Delivery Manager with a strong track record in successfully managing and delivering projects across the AP region. I bring extensive experience in strategic and complex initiatives, including first-to-market and new product launches.Previously, I worked as a Chef before transitioning into supplier and operations management at Pinpoint. Following Pinpoint's acquisition by Mastercard in 2014, I advanced to Senior Analyst, driving business process improvement for loyalty solutions. Recognized for my contributions, I became a Product Delivery Manager, overseeing Rewards & Offers products and later focusing on Digital products within the AP Delivery team at Mastercard.As an agile Program/Product Delivery Manager, I excel in collaborating with global stakeholders to meet contractual objectives, ensure on-time delivery, and achieve revenue goals.~CAREER HIGHLIGHTS~★ Streamlined scoping/planning document, reducing configuration setup time by 6-8 weeks and eliminating double handling of customer information. Testing in AP before global rollout.★Collaborated with Global team to create training materials, process flows, project plans, and procedures for Mastercard Reward & Offers product. Now implemented worldwide.★Teamed up with Configuration team to establish efficient implementation process for Mastercard Traveller Rewards, reducing implementation time from 20 weeks to 7 weeks. Process now standard globally.Talented at building positive relationships with key stakeholders at all levels, I am described as a trusted advisor, creative problem-solver and hands-on leader by senior stakeholders. Driven by a genuine desire to maximise customer experiences and business outcomes, I am dedicated to adding significant value and ensuring joint success. ~KEY AREAS OF EXPERTISE~o Product Managemento Project Managemento Organised with Excellent Time Managemento Proven Strategies and Solutionso Highly component with MS Project, VISIO, and Atlassian products.o Effective Partnership and Brand strengtheningo Delivery of Process Refinemento Resilient & Adaptableo Stakeholder & Relationship Managemento Six Sigma
Australian Payments Plus
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Senior Project ManagerAustralian Payments Plus Oct 2023 - PresentSydney, New South Wales, Australia
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Head Of Product DeliveryMvsi Sep 2022 - Mar 2023Sydney, New South Wales, Australia -
Channel Product ManagerTyro Payments Apr 2022 - Sep 2022Sydney, New South Wales, Australia -
Manager Digital Product DeliveryMastercard Feb 2020 - Apr 2022Sydney, New South Wales, AustraliaDigital Product Delivery ♦ Project Management ♦ Subject Matter Expert (SME) ♦ Product & Market Readiness ♦ Pipeline Management ♦ Product Enhancements/Developments ♦ Defining Product Vision & Solutions ♦ Implementation Plans ♦ Stakeholder Management ♦ Process MappingIn this role, I manage the product and market readiness for the following digital products for the Asia Pacific (AP) Delivery team:➤PUSH Payment Products: Send to Card; Domestic/Cross Border (XB); & Mastercard Cross-Border Services Banking Product➤Donations API & Digital IdentityI lead product delivery projects for customers by working closely with the AP Delivery team, Regional Product/Business teams and global counterparts, ensuring contractual objectives, delivery on-time and revenue goals are met.Selected Highlights:• Delivered significant customer project efficiencies by developing and implementing key project management and training documentation - training decks, scoping documents, project initiation document (PID), project plans, RACI, project checklist, project tracker, process flows and API implementation guide.• Eliminated double handling of customer information and reduced configuration set up by 6-8 weeks by developing a new scoping/planning document.• Led, project managed and delivered strategic customer project implementations across multiple AP markets, including working closely with strategic Mastercard customers and internal global stakeholders.• Consistently deliver significant efficiencies and decrease TTM (time to market) for customer implementations via rigorous product analysis/assessment to identify improvements and simply processes.• Undertake analytical post-implementation debriefs and provide key recommendations to the Global Product & Delivery team on improving TTM and processes/procedures.• Mentor, coach, train and develop technical talent, project resources and teams.• Developed a strong understanding of APIs and the use of tools (e.g. Insomnia and Postman). -
Manager Rewards & Offers Product DeliveryMastercard Oct 2017 - Jan 2020Sydney, New South Wales, AustraliaRewards & Offers Product Delivery ♦ Project Management ♦ Subject Matter Expert (SME) ♦ Product & Market Readiness ♦ Pipeline Management ♦ Product Enhancements/Developments ♦ Defining Product Vision & Solutions ♦ Implementation Plans ♦ Stakeholder Management ♦ Process MappingFollowing success in Loyalty Solutions, I progressed to the role of Manager Rewards & Offers (R&O) Product Delivery, responsible for managing and delivering the product and market readiness for the R&O suite of products for the AP Delivery team. Selected Highlights:• Partnered with the Global team to develop key project (e.g. scoping documents, project plans, RACI, project checklist, project tracker) and training documentation (e.g. training decks, process flows, procedures, implementation guides).• Actively participated in the management of first to market/complex project implementations and delivery related discussions with various Regional/Global teams to resolve potential roadblocks.• Worked closely with the Configuration team to develop a new way to implement Mastercard Traveller Rewards for customers, formalising this as a BAU process and shortening implementation from 20 weeks to 7 weeks. This is now globally adopted.• Collaborated with and provided expert advice to the Digital Identity Australian team regarding product/market readiness requirements for Mastercard product.
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Senior Analyst Business Process Improvement – Loyalty SolutionsMastercard Jul 2016 - Sep 2017Process & Procedure Development ♦ Process Mapping ♦ Business Process Improvement ♦ Change Management ♦ Project Delivery ♦ Stakeholder Engagement & Management Following Mastercard’s acquisition of Pinpoint in 2014, I worked closely with Loyalty Solutions internal stakeholders to develop processes and procedures to help with the transition from Pinpoint to Mastercard.Selected Highlights:• Developed documentation and process flows outlining the Pinpoint process and additional to outline the Mastercard process that enabled business process improvements and change management processes.• Key role in the delivery of ‘Project Polo’, an important and complex project mapping process for the business.• Developed strong partnerships and trust with diverse internal stakeholders to ensure deliverables were achieved successfully.
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Buyer / Senior Supplier ManagerMastercard Oct 2014 - Jun 2016Sydney, New South Wales, AustraliaAfter Mastercard’s acquisition of Pinpoint in 2014, I remained in the role of Buyer / Senior Supplier Manager, managing a portfolio of $50M across Homewares/Kitchenware, Small/Large Appliance, Floorcare, Hardware, & Toy/Children for both merchandise and gift cards.
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Buyer / Senior Supplier ManagerPinpoint, Mastercard Loyalty Solutions Jan 2009 - Oct 2014Sydney, New South Wales, AustraliaSuccessfully managed various portfolios of suppliers for Loyalty Solutions R&O Customers such as Westpac and ANZ as a Buyer/Senior Supplier Manager with Pinpoint Group, continuing in this role after Mastercard’s acquisition in 2014. Portfolios included:➤Office Technology, Whitegoods, Tools and Hardware: Portfolio worth $8.5M➤Baby, Children’s Toys, Personal, Luxury, Gifts and Alcohol: Portfolio worth $4.2MSelected Highlights:• Developed strong supplier relationship and management skills.• Led the creation of end-to-end processes and procedures for onboarding suppliers, financial management and reconciliation and inventory management.• Managed and developed a small team, including training, upskilling and growing cross-team capabilities.• Consistently met or exceeded promotional funding and rebate financial targets year on year by securing best sellers from key suppliers to drive revenue.• Significantly grew portfolio sales by securing new portfolio vendors and increasing core range of existing vendors. • Delivered implementation/operational changes to stock control reporting that led to cost and time reduction and efficiency of stock control. -
Supplier/Operations ManagerEverything But Flowers Jul 2005 - Dec 2008Sydney, New South Wales, Australia -
Home Gourmet - Operations Assistant ManagerPinpoint, Mastercard Loyalty Solutions Aug 2002 - Jun 2005Sydney, New South Wales, Australia
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Qualifed ChefAvailable On Request Jan 1993 - Jul 2002Sydney, New South Wales, Australia
Sarah Coffey Skills
Sarah Coffey Education Details
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Master Of Business Administration - Mba -
Australian Direct Marketing AssociationCopywriting -
Marketing, Management, Scm
Frequently Asked Questions about Sarah Coffey
What company does Sarah Coffey work for?
Sarah Coffey works for Australian Payments Plus
What is Sarah Coffey's role at the current company?
Sarah Coffey's current role is Product Delivery Manager ✦ Program/Project Manager ✦ Relationship Builder & Partner Facilitator ✦ Specialising in Digital Payment Solutions, Digital Identity & Loyalty (Rewards & Offers) Product Portfolios.
What is Sarah Coffey's email address?
Sarah Coffey's email address is sa****@****vsi.com
What schools did Sarah Coffey attend?
Sarah Coffey attended Australian Institute Of Management, Australian Direct Marketing Association, University Of Technology, Sydney.
What are some of Sarah Coffey's interests?
Sarah Coffey has interest in Supplier Management, Children, Civil Rights And Social Action, Supply Chain Management, Product Portfolio Development, Product Market Fit Analysis, Disaster And Humanitarian Relief, New Product Production, Human Rights, Market Development.
What skills is Sarah Coffey known for?
Sarah Coffey has skills like Brand Management, Marketing Strategy, Direct Marketing, Marketing Management, Digital Marketing, Product Marketing, Marketing Communications, E Commerce, Email Marketing, Online Advertising, Strategic Planning, Segmentation.
Not the Sarah Coffey you were looking for?
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Sarah Coffey
Sydney, Nsw -
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Sarah Coffey
I’M A Dedicated Project Officer, Experienced In Maintaining High Standards And Fostering Continuous Improvement.Greater Sydney Area1cba.com.au -
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