Sarah Compton Email & Phone Number

Richmond, Va, Us

Greenwich, Ct, Us

Greenwich, Ct, Us

Saint-Ouen, France, Fr

Support Project Scrum Team with roadmap planning, release planning, budget and resource tracking and collaborated with OPS Call Center Leads to obtain customer feedbackLead blended Scrum Teams to implement new User Management platformSuccessfully lead team through projects and major enhancements leading to increased revenue and Production bug-fixes that are not supported by the IT run teamSet up and administrator for JIRA and Confluence platformsAssist with creating the JIRA & Confluence Community of PracticeCreate Scrum Master toolkit for teams to refer to while standing up scrum teamsCoach OM & Business on Agile/Scrum by meeting with team members and teaching fundamentals of the methodologies and agile project management softwareWork with Agile Office to implement best practices for JIRA workflows, processes and User administration

Saint-Ouen, France, Fr

Support the implementation of Corporate projects by creating and maintaining requirements timelines, effectively elicit and document system requirements, facilitating requirements meetings and approvals, achieving project timelines, actively manage questions and requirement dependencies and updating and utilizing toolkit and appropriate project documents.Support Enhancement Queue by effectively eliciting and documenting requirements in a timely mannerAssist with updating the BSA Toolkit so that team members can refer to documentation and align with Corporate methodology

New York, Ny, Us

Establish templates for requirements gathering and training materials in order to maintain standardization and traceability throughout documentation. Gather requirements for system implementations, enhancements, and reporting while focusing on quality, compliance, and customer satisfaction. Review and provide feedback on “As-Is” workflows and create “To-Be” workflows for improvements in day-to-day processes and system functionality. Create UAT test cases and troubleshoot any defects that arise during testing in order to meet project delivery schedule. Create User manuals for system releases and prepare training materials on new functionality and testing process. Update data dictionary on a release-basis to provide Users information on current and new elements. Provide appropriate assistance to Production Support team to help manage defect resolution. Test and validate data fixes in test environment in order to deploy into Production before month-end close processes. Communicate any issues (and resolution) that arise during the premium reconciliation process in a timely manner. Analyze defects and escalate root cause fixes in order to promote resolution to Production environment as quickly as possible.

Daytona Beach, Florida, Us

Project Manager on system implementation projects, both vendor supported and in-house developedDefine detailed functional and technical specifications for corporate systems and reports and test new applications, enhancements, and bug fixesCreate system manuals on newly implemented applications as well as update existing manuals to help aid in training and standardizing workflow processes Complete data mapping and analysis for data conversions between policy issuance and policy invoicing systemsProvide on-going system application support to Users by responding to helpdesk requests

Glen Allen, Virginia, Us

Collaborated with various stakeholders and upper management to define and document requirements for projectsCompleted data analysis on product lines and producers to help aid in better business decisionsMaintained data integrity by managing, tracking, and reporting requirements as well as tested traceability in management software; identified and alleviated gaps in Data Warehouse requirements documentation Stood up a Production Support team to handle user access requests, training, end user support, new requests, general communications, change management assessment, and metadata management

Glen Allen, Virginia, Us

Developed creative concepts for marketing materials (including email campaigns, brochures, flyers), updated web content for product lines, and managed prospective partner and client leadsAssisted in product development through conducting and presenting research for new products and enhancementsHandled internal, client, vendor, and prospect inquiries

Glen Allen, Virginia, Us

Reviewed, analyzed, accepted, and declined property and casualty risks

Glen Allen, Virginia, Us

Increased insurance and business knowledge by receiving training in all departments within Markel Attended underwriting and professional development training classes

Bachelor'S Degree, Graphic Design

Bachelor Of Arts (B.A.), Graphic Design