A passionate, accomplished and energetic Workforce Management Consultant with several years multifaceted experience working with both internal and external clients, domestic and international. I possess extensive application localization experience across different regions, spanning Europe including Czech Republic, UK, and Ireland, Latin America including Costa Rica; North America including all 50 US States. In my role, I lead the company’s project implementations initiatives and ensure optimized service delivery. My ability to use strategic vision and focus to concurrently manage multiple projects across all regions to ensure optimized client program implementation is surpassed only by my in-depth knowledge of complex business processes, and ability to effectively leverage sophisticated qualitative and quantitative analysis to develop strategic insights and help identify value and transformation opportunities. I have proven expertise across multiple industries including Warehouse/Supply Chain, Customer Service, Utilities/Maintenance, Technology Operations, Delivery Services, Banking, Technology, Public Sector, High Education, and Corporate / Professional Services. Other areas of knowledge and competencies include:✓Software Development Lifecycle✓Microsoft Excel / Access / SQL✓Requirement Gathering✓Writing / Executing Test Cases✓Identifying / Resolving Issues✓Creative Problem Solving✓Excellent Presentation Skills✓Agile / Waterfall Methodologies ✓Cross-Functional Collaboration ✓System / Application Integration / Process Designs✓Organizational & Analytical Skills✓Complex Project & Change Management✓Project Risk and Issue Evaluations✓Process Management, Improvement, Redesign✓Strong Leadership / Supervisory Skills✓Global Project Planning & Management✓System / Application Implementation