Sarah Costello Email & Phone Number

A results driven, dynamic operating leader with demonstrated success inspiring and influencing teams to build profitable, customer-focused operations in complex environments. Comprehensive experience in leading large financial service operations through transformational journeys using a lean principled, pragmatic approach to drive sustainable cultural change and bottom line impact. Achievement Highlights: Designed and led the implementation of a lean management system in the turnaround of property and casualty insurance country operations. Coached and mentored associates to build capabilities and redesign core processes resulting in € 20M to the bottom line.Drove the end-to-end operational transformation of client services in retirement financial service operations. In under two years, achieved a 40% improvement in operating margin ($30M) , >48 point improvement in customer satisfaction and 81% reduction in cycle time.Facilitated value stream breakthrough transformation with largest client in healthcare operations; securing $50M in annual revenues.Architected and delivered operational excellence in supply chain and logistics for ongoing product service in semiconductor. Resulted in 32% reduction in inventories, 2X improvement in service levels and 20 point improvement in customer up time.

Listed skills include Process Improvement, Onboarding, Financial Services, Cross Functional Team Leadership, and 46 others.