Sarah Creech Email and Phone Number

Systematized all fundamental business practices, automating processes whenever possible. Protocols resulted in increased efficiency, superior customer service, and clarity of roles between the administrative staff and the sales team. Managed client database. Overhauled lead intake systems, resulting in an increase of database contacts by more than 900% over a three year period. Created and implemented detailed, day-by-day onboarding programs for administrative hires and new agents. Personally trained and provided ongoing coaching for all new hires. Offloaded all administrative aspects of the business from the agents. Created and implemented systems to manage buyers & sellers, lead tracking & follow up, and transaction coordination. Held agents at a high level of accountability, while personally maintaining excellent relationships with clients through consistent communication and timely follow up. Provided in-depth analysis to agents of the local real estate market on a monthly basis. Created and executed all marketing campaigns. Developed yearly step-by-step marketing protocols, designed print and digital marketing with brand awareness in mind, and drafted verbiage for all official announcements. Created database drip campaigns, covering the lifecycle of a lead from its inception through to a year-long post-close campaign, resulting in higher lead conversion rates and increased referrals. Oversaw the planning of 4-6 yearly client appreciation events, averaging 50 to over 100 attendees. Created step-by-step protocols for each event with checklists, drip campaigns, call scripts, and post-event follow up. Managed vendor and venue relationships and negotiations, catering and entertainment, and logistics.Managed team social media pages and composed all official team announcements. Implementation of social media marketing campaigns resulted in a 300% increase in Facebook Business Page likes and an average increase of 900% in organic page engagement.

Provided exceptional service at an independently-owned children’s toy store focused on strong product knowledge, as well as highly personal and adaptive customer relations. Attained progressive responsibility by managing product buying on multiple accounts, becoming a key holder, and training new hires.

Drafted and proposed official social media strategy. Created the Commission’s Social Media Department, ultimately doubling the Facebook page follower count in the span of 3 months.Composed weekly articles covering a broad range of topics related to World War I. Regularly received commendations for the depth and expressive style of these articles.Targeted and researched prospective donors for key funding initiatives. Composed dossiers of donor prospects in preparation of Commission Fundraisers.

Duties included: -writing and reporting bonds through Nexsure and SurePath -facilitating communication between clients and the bond department, including answering phone calls and email, as well as setting up meetings between clients and associates -creating PowerPoint presentations and compiling spreadsheets and graphs on Microsoft ExcelAccomplishments: -digitized over a decade's worth of bonds for a senior employee in the department

I interned as a docent at the headquarters of the Scottish Rite of Freemasonry. During this time, I assimilated knowledge related to Freemasonry and adapted this information to fit the needs and interests of each tour group.