- Advocated for customers by identifying trends in issues and suggesting improvements to processes, policies, and products.- Effectively managed incoming communication via email and social platforms using Zendesk and Gorgias.- Utilized strong critical thinking and de-escalation skills to help customers who needed assistance with their previous and upcoming orders.

Minted is an online marketplace of independent artists and designers. The company crowdsources art and graphic design through monthly challenges.- Supportive role in responding to inquiries, reviews, and complaints as quickly as possible.- Helped Manage Minted social media channels, including Facebook, Twitter, and other relevant platforms.- Heavily relied on Salesforce Social Studio in order to locate any and all escalations, reviews, and provided personalized solutions for customers.

Square helps millions of sellers run their business- from secure credit card processing to point of sale solutions. We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.- Effectively managing incoming communication via phone and email using a CRM tool.- Utilizing strong de-escalation skills to help customers who need assistance.- Advocating for customers by identifying trends in issues and suggesting improvements to processes, policies and products.

Justin and Liz Burrill, with the help of their amazing staff, runs Junior Gym with the goal of providing a space which fosters healthy physical activity for children, but also a community space for parents and caregivers. - Working alongside one other coworker as we provide care, supervision, and activities for up to 25 children, for a 2-hour party timeslot.- Supports in the setup/teardown of parties for parents, cleaning and sanitizing all play areas, including the front lobby area.- Supervising all wellness activities included in the Birthday party package. This includes leading children in stretches, ziplining, games, etc.

Minted is an online marketplace of independent artists and designers. The company crowdsources art and graphic design through monthly challenges. The public votes for the winning entries, and Minted produces the winning work as stationery, wall art, and decor.- Answering calls and live chats/emails to help customers with their inquiries, feedback, billing questions, and, payment extension/service requests.- Calmed angry callers, repaired trust, located resources for the resolution of problems, and designed best-option solutions. - Helped company attain the highest customer service ratings -- earned 94.77% for Q4’s overall quality report. Categories including communication skills, listening skills, problem resolution, and politeness.- Heavily relied on Salesforce in order to locate customer orders, pending/open cases, as well as viewing previous cases in order to use them as a reference for coming up with better solutions for the customers.

The Snapchat Spectacles are a pair of smart-glasses dedicated to recording video for the Snapchat service. The smart-glasses have a camera lens on both sides of the glasses and are capable of recording 10 second videos, and syncing with a smartphone to upload to the user's online account.- Communicated information to customers about product quality, functionality and specifications; This included explaining the best way to maximize the Specs full potential, and sharing some cool videos of experiences I’ve used the Spectacles in. - Provided utmost customer service with guiding the customer through the Snapbot experience. This included buying their pair of spectacles, syncing them up with their Snapchat accounts, and a walkthrough of recording with the Specs.- Submitted detailed, accurate reports for inventory, customer feedback and suggestions, and Spectacles sold for the day.

-Drafted monthly expense report of 3400+ network devices through Excel by aggregating data and cataloging the maintenance expense of each device for maintenance of baseline budget.-Conducted market research of product specifications to identify optimal printer choice. -Imaged 75+ Windows machines weekly with 20-member team using Distributed Lock Manager (DLM) tools to automate the software update process and NexDGen (deployment tool) to map each node in the network via asset tags to provide new machines for employees.-Providing help within the IT Team on gathering Doctor’s for their laptop refresh clinics; This includes sending out mass-calendar invites and emails regarding the clinic information.

Year Up is a program where youth are granted opportunities to gain the professional skills, experiences, and support to fulfill a career in the Tech Industry. I've provided a list of some of the skills that I have learned below:-Completed coursework in Project Coordination, Web Development, Network System Admin, IT Helpdesk, Professional Skills, and Business Communications, with specialized training in Project Coordination including Microsoft Project, Agile, and SCRUM-Participated in JavaScript/Query elective course

Equinox is an American based fitness facility, which offers a variety of fitness options. Equinox also offers four other brands; SOULcycle, PURE yoga, PURE Fitness, and Blink Fitness. Within this job, I worked closely with children and members of the gym. Some skills I've needed to work here would be:-Provided care for three children or more, providing endless activities and learning opportunities for the children. -Demonstrated exceptional communication skills to parents by updating them on their child’s progress throughout the day. -Handling any misunderstandings/concerns with parents with the Kid’s Club Policies and Rules.

Bright Horizons Family Solutions is US based child care day school, opposed to being one of the largest child care providers. Within the company I have gained so many skills and completed the following on a daily basis: - Sanitizing toys, eating surfaces etc.- Helping manage a classroom with 10+ children