1. Complex Case Management:• Proficient in handling intricate tenancy cases involving various challenges, such as financial difficulties, mental health issues, and social complexities.Safeguarding Expertise:• In-depth knowledge and implementation of safeguarding principles in tenancy management.• Regularly reviewing and enhancing safeguarding policies and procedures to ensure the utmost safety of vulnerable tenants.3. Risk Assessment:• Conducting thorough risk assessments to identify potential hazards and challenges related to complex cases.Collaboration and Networking:• Building effective working relationships with external agencies, support services, and community partners to enhance the support network for tenants.• Collaborating with healthcare professionals, social workers, and other relevant stakeholders to address the multifaceted needs of tenants.5. Financial Support and Budgeting:• Assisting tenants in managing and improving their financial situations.• Developing and implementing realistic budget plans to ensure sustainable tenancies.6. Mental Health Support:• Recognizing and addressing mental health challenges among tenants.• Coordinating with mental health professionals and services to provide the necessary support.7. Conflict Resolution:• Resolving conflicts within tenancy settings diplomatically and efficiently.• Mediating disputes and working toward long-term resolutions.8. Tenancy Education:• Providing education and guidance on tenancy rights and responsibilities.• Empowering tenants with the knowledge and skills necessary for successful and sustainable tenancies.9. Continuous Monitoring and Evaluation:• Establishing robust monitoring and evaluation mechanisms to assess the effectiveness of support interventions.• Making data-driven adjustments to support plans for ongoing improvement.

As a Project coordinator focused on youth initiatives, with a strong emphasis on safeguarding, I have successfully led and coordinated projects aimed at empowering and supporting young individuals. My role involves overseeing various aspects, including program development, team management, and ensuring a safe environment for the participants.

As a Health Coach, I specialize in empowering individuals to achieve their wellness goals by providing personalized guidance, motivation, and support. With a background in health and well-being, my role involves fostering positive lifestyle changes, addressing health concerns, and promoting overall physical and mental well-being

• Provided crucial support to women and children escaping domestic abuse, fostering a safe and welcoming environment within the refuge.• Organized in-house activities and meetings, facilitating domestic awareness workshops and a 10-week program called the Journey Group.• Managed a Health Walks group, encouraging residents to explore the local area for improved familiarity, motivation, and enhanced overall health and mental well-being.Property Management:• Responsible for the day-to-day management of the property, including conducting weekly/monthly health and safety checks, legionella water testing, risk assessments, and regular fire tests and equipment checks.• Handled reporting repairs promptly and maintained detailed records of property-related information.Financial Support and Debt Management:• Assisted clients in applying for housing benefits and structured realistic payment plans to meet weekly service charges.• Supported women in addressing and managing debts, implementing affordable repayment plans with the use of budget sheets.• Ensured all records were meticulously maintained, organized, and easily traceable for efficient information retrieval.• Collaborated with the local housing department to create effective move-on plans, actively assisting women in finding suitable longer-term accommodation.• Supported women in applying for benefits, managing online accounts, and securing grants and charities for resettlement.• Provided debt advice, support, and referrals to relevant agencies

A Housing Specialist plays a critical role in shaping housing policies, advocating for affordable and equitable housing opportunities, and supporting individuals and communities in achieving stable and sustainable housing options