Sarah Cullen Email and Phone Number

Induction and development training for multiple lines of business including Financial, Government and Technical support.

• Facilitation skills in both remote and classroom-based learning of groups up to 50.• Facilitation for multiple campaigns within the business across multiple locations around the country.• Facilitated refresher training, collating scores to provide feedback for the clients and operations.• Evaluated, designed, and redesigned training materials to ensure content up to date using multiple different platforms to promote blended learning. This includes PowerPoint, Articulate Rise 360 amongst other platforms.• Worked with the SME’s, operations, and clients to design and update training material across the business to make sure it meets the business needs.• Deliver all training activities within agreed service level agreement.• Maintain business and clients’ values and vision in line with ISO.• Support Operations Managers, Team managers and Quality to increase the overall highest call quality pass rate by 50%.• Coordinating the training activities across 5 sites and work from home model with successful handover registers, supporting the training coordinator with executing spreadsheets where needed. Along with behaviour, payroll, and IT admin.• Collated and received feedback regarding trained modules facilitated from trainees, operations, and peers.• Liaised with planning and operations to aid set up, floor walking and managerial support for new campaigns at new sites, and business as usual.• Managed teams in the operation ensuring adherence, quality, and behaviours.• Managed and developed new trainers joining the business with 100% sign off rate, and existing trainers expanding their skills.• Supported the Training Manager and the project team with new client business.• Stepped in for the Training Manager when on leave in managing the training team and in meetings with the wider business.