As a Business Systems Administrator at GreenPoint Ag, I support the company's mission to provide quality products and services to farmers and agribusinesses. I manage and troubleshoot the Zendesk Support platform, ensuring that internal inquiries and issues are resolved promptly and efficiently. I also train and assist other staff members on how to use the software effectively. With over six years of work experience, I have developed strong skills in software support, office administration, and customer service. Prior to joining GreenPoint Ag in December 2022, I was a Management Director at Backyard Buddies Daycare, where I oversaw the daily operations, staff management, and financial administration of the facility. I have a Bachelor of Business Administration from Valdosta State University, where I studied Business Administration and Management. I am passionate about using technology to enhance business processes and customer satisfaction, and I am always eager to learn new skills and tools. I value teamwork, communication, and integrity, and I strive to deliver high-quality results in every project I undertake.