Sarah Cusack Email & Phone Number

Boston, MA, US

• Touchplan is a live collaborative software that allows for construction teams to plan ahead and track their progress throughout a project.
• Manage and update current learning materials, including +100 learning videos and +70 articles.
• Support +200 project teams with the rollout of Touchplan with an emphasis on process improvement and collaborative planning.
• Assist with internal initiatives such as identifying churn risk accounts, improving the customer experience, new product features and more.

Boston, MA, US

• Created and launched Touchplan Academy, featuring 6 learning courses, with +500 enrolled users.
• Developed Touchplan Knowledge Base, Touchplan’s customer support website, leading to +50,000 views per month.
• Worked to resolve product/project related questions efficiently for +50,000 customers through live chat, email, and/or phone.
• Updated Touchplan’s User Guide for the first time in three years.

IE

• Created relevant and engaging monthly blog posts and employee biographies for luxury real estate business.
• Collaborated with local businesses to develop a social media strategy to improve customer outreach.

• Created lesson plans to assist multiple students with class content and upcoming projects
• Coordinated with students’ advisors to assure that academic goals are being met

• Managed all social media accounts, including Facebook, Instagram, and Twitter, resulting in a 200% increase in Instagram reach and impressions
• Created Facebook Ads, weekly newsletter and event emails for users
• Assisted with event preparation and correspondence, including the Fit Tech Talk

Columbus, Ohio, US

• Handled content creation and social media strategies across multiple platforms for several clients
• Created copywrite and assisted in revising website designs for multiple clients
• Implemented marketing tactics for YourInfoDaily.com causing 150% increase in website traffic

• Created and edited video software tutorials for the main website and clients, including Fortune 500 companies
• Updated all help files for the software program for the first time in five years
• Facilitated public relation opportunities, such as the Private Equity Vice President Golf Outing

Bachelor'S Degree, Communication And Media Studies

Bachelor'S Degree, Communication And Media Studies