Sarah Cusack Email & Phone Number

Boston, Ma, Us

Touchplan is a live collaborative software that allows for construction teams to plan ahead and track their progress throughout a project.•Manage and update current learning materials, including +100 learning videos and +70 articles. •Support +200 project teams with the rollout of Touchplan with an emphasis on process improvement and collaborative planning.•Assist with internal initiatives such as identifying churn risk accounts, improving the customer experience, new product features and more.

Boston, Ma, Us

•Created and launched Touchplan Academy, featuring 6 learning courses, with +500 enrolled users. •Developed Touchplan Knowledge Base, Touchplan’s customer support website, leading to +50,000 views per month.•Worked to resolve product/project related questions efficiently for +50,000 customers through live chat, email, and/or phone.•Updated Touchplan’s User Guide for the first time in three years.

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•Created relevant and engaging monthly blog posts and employee biographies for luxury real estate business. •Collaborated with local businesses to develop a social media strategy to improve customer outreach.

•Created lesson plans to assist multiple students with class content and upcoming projects •Coordinated with students’ advisors to assure that academic goals are being met

•Managed all social media accounts, including Facebook, Instagram, and Twitter, resulting in a 200% increase in Instagram reach and impressions •Created Facebook Ads, weekly newsletter and event emails for users •Assisted with event preparation and correspondence, including the Fit Tech Talk

Columbus, Ohio, Us

•Handled content creation and social media strategies across multiple platforms for several clients •Created copywrite and assisted in revising website designs for multiple clients•Implemented marketing tactics for YourInfoDaily.com causing 150% increase in website traffic

•Created and edited video software tutorials for the main website and clients, including Fortune 500 companies •Updated all help files for the software program for the first time in five years •Facilitated public relation opportunities, such as the Private Equity Vice President Golf Outing

Bachelor'S Degree, Communication And Media Studies

Bachelor'S Degree, Communication And Media Studies