Oversaw customer service with effective problem-solving skills through calls, emails, and in-person consultations to increase customer retention and saw a boost in positive customer reviews on Yelp and GoogleListened and rectified internal employee relations with strong empathy skills to resolve employee misunderstandings and rebuild trustRecruited and screened new hires from Indeed, assisted in collecting employment paperwork, and trained new employees on company procedures, safety protocols, and customer service skillsUtilized POS system to ensure and organize accurate accounting of customer transactions and for future reference

Provided guidance and oversaw all financial matters within the organization which included monitoring budgets and financial performance.Collaborated with other members of the organization to develop financial plans and ensure that budgets align with the organizations goals. Created organized documents and spreadsheets detailing the financial obligations of the organization.

Hosted recruitment events for students to gain a better understanding of the organization's mission and goals while organizing and conducting multiple interviews with students to screen potential candidates

The primary point of contact to build and maintain relationships to support the organization's goals and initiatives. Oversaw aspects of event coordination that involved other organizations on campus and represented the organization in advocating for its interests and promoting its mission. Collaborated with the publicity chairs to enhance the organization's public image and visibility.

Encouraged active sisterhood membership through awarding sisters of the month and promoting events such as a trip to a pumpkin farm and a trip to a local Asian-owned restaurant to cultivate stronger bonds within the sisterhood

Produced introduction and recap videos of the organization using Canva Pro which are showcased at events and online for the Binghamton community as a first point of contact to get a better understanding of the sorority’s goals

Partnered alongside members to create fundraising proposals and logistics and enacted those proposals by making Facebook pages to increase engagement, google forms for product sales, and spreadsheets to monitor financesGenerated over $1.7k in proceeds to promote awareness for Breast Cancer and Breast Cancer Research

Expanded client base through strategic outreach, referral initiative, and preparing informational materials to effectively convey the practice’s expertise, specialties, and servicesConducted in-depth research on mental health issues to compose reliable blogs to raise awareness and provide support to readers facing mental health challengesDeveloped engaging social media content about mental health issues using Canva Pro to enhance brand visibility and audience engagementAcquired a comprehensive understanding of the mental health practice's operations, ethical considerations, and the importance of patient privacy

Conducted thorough consultations to understand style preferences and budgetary considerations.Resolving any challenges or concerns promptly and professionally to maintain client satisfaction and ensure a positive experience.