As a Student Admissions and Support Administrator, I played a pivotal role in handling various tasks related to student enrolment, support, and management. Responsibilities included student enrolment, admissions coordination, student support, records management and ensuring compliance with regulatory requirements. My position as a Student Admissions and Support Administrator contributed to the efficient operation of MiTraining and the successes of its students.

As a Shift Supervisor, my primary responsibilities included overseeing daily operations, maintaining high-quality customer service, and managing a team of up to 30 staff members during their shifts. I ensured smooth coordination of tasks, addressed membership inquiries, and actively promoted gym services. I was responsible for training new staff, resolving conflicts, and responding to emergencies. My role as Shift Supervisor played an important part in creating a positive gym experience and significantly contributed to the facility’s overall success.

As well as my full-time position as a Shift Supervisor, I was a Personal Trainer who provided individualised fitness guidance for up to 6 clients. My approach began with conducting assessments and goal setting to design personalised exercise programs. I lead my clients through proper exercise techniques, offering motivation and tracking progress to adapt training plans as needed. Additionally, I provided general nutritional advice, prioritised safety, and maintained clear communication with clients. My goal was to empower clients to achieve fitness goals, enhance their well-being, and adopt a healthy lifestyle.

As a Customer Service Officer, I was responsible for ensuring exceptional customer experiences and smooth gym operations. I assisted gym members with inquiries, registration, and membership-related matters, while also providing facility orientations and addressing any concerns or complaints promptly. Within my role, I also took charge of membership management tasks, such as cancellations, upgrades, and renewals. Engaging actively with members to foster their ongoing involvement was a key aspect of my responsibilities. I maintained a clean and safe environment, and effectively communicated with gym management and staff.

As a Boost Juice Team Leader, I guided and inspired a team of up to 15 people, ensuring exceptional customer service, coordinated shifts, managed inventory, and upheld quality and safety standards. I was also responsible for fulfilling various other essential duties.

As an Assistant Manager, I supported the Store Manager by overseeing store operations, ensuring exceptional customer service, supervising a team of up to 15 staff members, achieving sales targets, maintaining quality and safety standards, handling administrative tasks, and contributing to team development and store promotions.