Sarah Daum Email & Phone Number

• Resolve issues by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best resolution
• Manage a high load of tickets by phone and email with empathy, utilizing Salesforce and Zoom
• Keep records of customer interactions, assist with placement of orders, refunds, and exchanges as per their service contract to create a flawless customer journey
• Contribute expertise to the online Knowledge Base and internal user manuals with informative content and visuals
• Coach new hires during onboarding and respond to questions from junior colleagues
• Enhance my personal understanding of the software through frequent online trainings, strive to know our product inside and out

Washington, DC, US

-Interviewed residents at over 50 households to gather essential demographic information-Canvassed assigned areas; entered data into Excel-Communicated with a diverse pool of residents in Spanish and English; showed empathy and explained the importance of the Census for residents who were hesitant to share their information-Followed stringent guidelines.

Boston, Massachusetts, US

-Advise students during job search by providing tailored information and guidance based on skill level, concentration, interests, and career goals-Implement and design marketing materials, student informational documents, and process manuals using Microsoft Suite applications-Manage student records and communicate co-op activity through Orbis, TerraDotta.

Lincoln, MA, US

-Provided administrative support for the main camp office; helped manage potential candidates and new hires with onboarding-Processed financial transactions, camp deposits, and refunds; assured that attendance forms and other paperwork were up-to-date-Oversaw general upkeep of the office and handled daily projects for the Director and Assistant Director of.

Amherst, Massachusetts, US

-Staffed national conferences and cultural events with up to 1,000 guests-Relayed urgent customer concerns to upper management; assisted management in training new employees; maintained sanitary and orderly food stations and serving areas

Warrensburg, NY - New York, US

-Mentored 30 teenagers during a month-long outdoor education program, providing guidance and ensuring safety during hikes and camping trips-Collaborated with a small team of 6 adults to design itineraries and creative programs-Obtained American Red Cross First Aid/AED and Lifeguard certificates

Bachelor'S Degree, Social Psychology, Statistics & Data Science, Spanish

Williams-Mystic Program For Maritime Studies, Environmental And Marine Science And Policy

Study Abroad, Spanish Language And Literature

Education record

Education record

Education record