Sarah De Guzman Email and Phone Number

As a Customer Service Team Lead at Intelegencia, I am responsible for managing and coaching a team of agents who provide high-quality B2B support for various clients. With over four years of experience in the customer service and contact center industry, I have developed strong skills in communication, problem-solving, quality assurance, and customer satisfaction. I have also contributed to the growth and improvement of the customer service operations at my previous companies, MicroSourcing and TaskUs, where I led successful projects, implemented best practices, and delivered excellent results. My core competencies include B2B customer service, contact center management, team leadership, and learning and development. I am passionate about creating positive and engaging learning experiences for my team members, and empowering them to achieve their goals and exceed customer expectations. I am always eager to learn new skills, explore new opportunities, and collaborate with diverse and talented people. I value innovation, integrity, and excellence, and I strive to uphold these values in my work and in my interactions with others.