As a travel specialist at Africaventura, I am responsible for the sales of all trips to Africa to French speaking customers. This includes the contact with customers, controling the quality of the products, developing new products, handling claims, analyzing data, etc.From October 2024 to March 2025, I am also taking over a part of Africaventura's brand director's responsibilities, for both French and German markets:- Ensure that the sales goals are reached;- Developing… Show more As a travel specialist at Africaventura, I am responsible for the sales of all trips to Africa to French speaking customers. This includes the contact with customers, controling the quality of the products, developing new products, handling claims, analyzing data, etc.From October 2024 to March 2025, I am also taking over a part of Africaventura's brand director's responsibilities, for both French and German markets:- Ensure that the sales goals are reached;- Developing strategies in collaboration with the marketing team;- Customer service, handling claims, and ensure the quality of the brand;- Invoicing various suppliers. Show less

The Justice Desk is a Human Rights npo that empower everyday people to understand and defend their humang rights. The organization runs two projects that focus on GBV in South Africa, and one projet that empowers students across various countries in Africa.As part of the senior management team, my role as the projects manager included:- Coming up with strategies for the organization and its various projects.- Supervising all the organization's projects and their impact.-… Show more The Justice Desk is a Human Rights npo that empower everyday people to understand and defend their humang rights. The organization runs two projects that focus on GBV in South Africa, and one projet that empowers students across various countries in Africa.As part of the senior management team, my role as the projects manager included:- Coming up with strategies for the organization and its various projects.- Supervising all the organization's projects and their impact.- Managing the project coordinators, and ensuring that they reach their targets.- Developing and implementing KPIs for the project team, as well as systems & procedures to ensure sustainability.I was also the interim coordinator for the Mbokodo Project. I handled the day to day duties, the communication with the volunteers, created and facilitated trainings on Human Rights and gender-based violence, as well as ran sessions with the project's participants. Show less

My role as a travel consultant was to create tailor-made luxury travels for the French market. I designed the itinerary, coordinated the various suppliers as well as managed clients. I also assisted with content writing for blog posts, newsletters and website.

As a Case Manager for the Canadian team, I was in charge of building and submitting applications for clients wanting to apply for Canadian visas.

The travel industry was unfortunately hit hard by Covid19 in 2020 so I had to look for a new opportunity.

As a team lead for the French team, I was managing a team of about 20 people. I was in charge of various tasks such as the day to day organization (schedule, reports, etc), running meetings, giving feedback, training, helping with recruitment, etc.

My role as a French customer service host was to assist customers with their online queries (via chat, email and phone). After 6 months, I moved to the VIP department where I managed the French VIP customers.

My 3rd year internship as a social worker was at one of Fedasil's asylum seekers center. I was working 3 days a week in the men unit. My role was to help asylum seekers with different aspects: legal, social and professional.

My 2nd year internship as a social worker was at La Voix des Femmes. The NPO focuses on forced marriage and gender based violence. My role was to assist the women with their different needs: legal, social, etc.

My 1st year internship as a social worker was at Dynamo. The NPO focuses on youth from disadvantaged background. My role was to assist them in different areas of their lives such a social, scholarly, familial, etc. and offer them a safe space to be heard.