Sarah Dennis Email and Phone Number

• Design and develop instructional materials for FSU students regarding on-campus housing• Create training program and materials for part-time staff• Supervise a team of up to 12 part-time student employees in a call center environment

• Responded to and compose correspondence between students/families and FSU Housing• Provided professional support to part-time student staff and escalated customer service• Coordinated room assignments for over 6,000 student residents

• Served as co-chair and founding committee member for the Professional Development Committee• Designed a training system to standardize professional development opportunities and make them accessible to ITS staff• Drafted change management documents and workflows

• Developed programs and communication intended to expand the Membership program• Provided museum guests with historic and archaeological info• Assisted Education, Administration, and Public Relations staff with various projects.