Sarah Devaney Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Falkirk, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

• Open to performing multiple functions in the store beyond selling• Skilled at making quality decisions, follow written and verbal instructions to meet deadlines on tasks and projects.• Ability to receive feedback and to take action when appropriate.• Ability to sell, relate to others and communicate effectively.• Help customers discover their individual style by expressing a passion for the brand, customer and product.• Bring an energetic and optimistic attitude every day.• Clearly communicate and engage with our customers.• Be creative and bring innovative ideas.

Edinburgh, Scotland, United Kingdom

• Reception – • Being welcoming and friendly while checking in guests, allocating room keys and handing over keys.• Answer telephone enquiries in a timely, polite manner, adhering to hotel standards. • Be enthusiastic when answering questions about hotel facilities and about local transport, places of interest and entertainment.• Ability to deal with special requests, such as room service, taxi bookings or wake-up calls.• Spa –• Engage with patrons ensuring they have been provided with refreshments, towels, washcloths and robes.• Prepare and clean the treatment rooms and tables.• Take payment for beauty treatments and any products purchased.• Front of house -• Ensure guests have an outstanding experience at all times• Ability to take food orders.• Excellent knowledge of menu, confidently recommend dishes based on guests tastes and preferences.• Delivering food to the tables in a timely manner.• Accepting payments.• Housekeeping – • Dust and polish furniture and fixtures.• Clean and sanitise toilets, showers/bathtubs, countertops and sinks, restock toiletries and other supplies.• Make beds and change linens.• Vacuum carpets and rugs.• Restock mini bar and hot refreshments.• Empty trash receptacles and dispose of waste.

Falkirk, Scotland, United Kingdom

• Greet customers at door and show them to their table.• Knowledge of menu, highlighting local produce.• Ability to take food orders. • Serve food at silver service standard.• Be observant to customer needs.

Falkirk, Scotland, United Kingdom

Seasonal Staff• Friendly attitude whilst working at the checkout. • Help customers pack and wrap purchases when required.• Process store loyalty cards, coupons and vouchers.• Take payments and ensure till balances at end of shift. • Be approachable to customers at all times.

Digital Communication And Media/Multimedia

I will be attending Napier as of September 2021 studying Marketing and Digital Media.

Higher National Diploma, International Hospitality And Tourism Management