- Serves as the immediate manager of administrative functions, and is responsible for administrative functions for the office and assigned lines. Responsible for interacting with customers & clients. Serves as the single point of contact for the Payment Processing Center.- Performs desk audits for direct reports on a periodic basis to ensure all administration functions are up-to-date and are being performed accurately and efficiently.- Assist the Owner/Director of Operations with business processes and operations.- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.- Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.