Sarah Drew Email & Phone Number

San Francisco, Ca, Us

San Jose, Ca, Us

San Jose, Ca, Us

Member of the Global Payments leadership team with responsibility for driving the development and impact of the organization as we build, grow and operate managed payments at eBay. Serve as a full strategic partner to the VP, Global Payments and the leadership team providing thought-leadership and value-creating insights to influence the growth and trajectory of the Payments organization through a transformation to full payments intermediation. Manage a business operations team to define and deliver internal and external communications, vendor management, budget and headcount management, cultural engagement and ways of working for the Global Payments organization. - Drive the delivery, awareness, and alignment of organization priorities; provide vision necessary to ensure teams have the proper design, operational controls, processes, and people systems to ensure seamless execution; manage organization-wide change management projects.- Build and lead critical relationships across the organization; provide insights and guidance to creatively work through challenges; identify common threads for key stakeholders to bridge gaps and create greater synergy between the payments team and the rest of eBay.- Develop and drive organization initiatives and programs to support the growth and development of leaders across the organization.- Lead initiative to enhance and optimize the payments experience during key customer journey flows; develop visual end-to-end journey maps, evolve messaging to drive trust, and define a governance structure for content creation, evolution and management.- Design, execute and maintain the Global Payments communications strategy, including content, channels, timing and themes; prepare executive leadership presentations and briefings.- Collaborate with key partners, including HR and finance to manage budgets/forecasts, headcount, communications, goal setting, talent management, location strategy and vendor management.

Washington, Dc, Us

Washington, Dc, Us

Member of the Senior Management team with responsibility for developing FSR’s strategy and driving execution across all departments. Led member relations for FSR and all affiliate memberships, including member recruitment, retention and services delivery. Directed management of five staff members and primary oversight responsibility for eight matrixed Account Management Team leaders. Managed $1M membership and operations budgets. Oversaw Operations Department, including information technology infrastructure, vendors and general office management.-Led transition from a sector-wide membership to a bank-focused membership, including governance, membership, talent management, policy development and cultural alignment to a more focused organization. -Interfaced with FSR member CEOs and senior executives on company priorities and FSR engagement; advised and influenced the policy development process across all FSR divisions to ensure alignment to all FSR members’ legislative, regulatory and operational priorities. -Championed formation of Member Account Management Teams; oversaw team leaders responsible for engaging specific member companies, resulting in dramatic improvement of member relations and internal accountability. -Served as Board Secretary; developed Board meeting agenda and materials; coordinated the Membership and Nominations Committee, comprised of FSR CEO members, that nominated the officers and directors to serve on the Board of Directors; managed onboarding of new Board members. -Planned and executed FSR Spring and Fall Conference and FinTech Ideas Festival, including agenda development for the overall conference and concurrent policy and operations committee meetings; moderated CEO Panel at FSR Spring and Fall Conferences. -Oversaw FSR’s IT infrastructure overhaul, including mobile workforce deployment and Office 365 migration; managed day-to-day operations activities, including direct oversight of IT and office management personnel.

Washington, Dc, Us

Led member recruitment, retention activities and information services projects. Increased membership by 5% during a period of leadership transition and strategic reorganization. Directly managed a staff of three responsible for membership and information services support.- Established Account Management Program and managed eight account managers through a matrixed environment to improve member service delivery.- Reduced FSR working groups by 30% through consolidation leading to streamlined operations and maximized value to members.- Led Communications Team as part of “Project Renew” implementation efforts; improved communications with member companies through enhanced outreach and implementation of new content guidelines.

Washington, Dc, Us

Led review of organization strategy in partnership with Allstate Management Consulting and Organizational Effectiveness division. Responsible for the development and execution of six-phase process, including: Current State Assessment; Strategy; Operating Model; Organizational Design; Roadmap; and Change Management Strategy.- Presented Project Renew findings and recommendations to FSR CEO, FSR Board of Directors, Member CEO Forums and the full membership.- Implemented Board-approved strategic changes resulting in reorganization of resources and personnel.

Washington, Dc, Us

Directly managed a staff of two responsible for all membership retention and recruitment efforts. Managed $800K budget; reduced operating expenses by 20% in first year.- Supported CEO on member recruitment efforts, including direct outreach and identification of recruitment targets resulting in increased membership to a record-high 101 member companies.- Reduced operating expenses by 20% in first year through negotiation of reduced rates for outsourced functions, termination of outdated contracts, and in-sourcing select IT functions. - Partnered with executive management and co-director of membership and information services on execution of information services projects, including a comprehensive upgrade of IT infrastructure.

Washington, Dc, Us

Prepared speeches, presentations and talking points for FSR CEO and senior executives. Managed the development of media advisories, annual reports and briefings.

Washington, Dc, Us

Managed 19 working groups focused on the implementation of the Dodd-Frank Wall Street Reform and Consumer Protection Act (DFA). Tracked each phase of the regulatory rulemaking process, including FSR’s comment letters and advocacy strategies. - Provided updates on technology-related activities from the DFA rulemaking process for BITS (the technology policy division of FSR) Committee, which consisted of eight Member CEOs, and BITS Executive Board and Advisory Council, which consisted of 100 Chief Information Officers and Chief Information Security Officers.

Washington, Dc, Us

Reported to the FSTC President and provided accounting, administrative, website maintenance, membership management and project management support for the department.- Led acquisition integration of the FSTC with FSR, including membership migration, resource consolidation and execution of day-to-day operations; supported projects on identity assurance, RFID tags and mobile payments.- Provided member relations and communications support for BITS, including the production of a monthly newsletter for Member Chief Information Officers, development of website content, and management of membership database.

Washington, Dc, Us

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Strategic Management Certification

B.A., Government And Spanish

Spanish