Sarah Durden Email & Phone Number

London, GB

Education focused games/software for AR/VR platforms.

London, United Kingdom

Front-end development of educational games teaching coding and logic skills. I work with an amazing team of volunteers currently focusing on VR/AR applications.

I wore multiple hats at Atlas; overseeing both the QA and Support teams and acting as Head of Operations. My day to day work covered hands-on software testing and improving the test process for the team, systems administration during a changeover to Azure, creating a CRM system for the support team to collect / report on various metrics, salary.

Essex, United Kingdom

• Delivering system testing (web based - Silverlight, HTML5) for the Xuber range of bespoke insurance software.
• Producing test cases, plans and scripts for (manual and automation) execution by in-house and offshore test teams.
• Maintaining records of test plans, performance and results.
• Identifying, documenting and regression testing system bugs.

London, United Kingdom

• Covering IT and data work for teams across the corporate banking division of the RBS group.
• Management Information: Building MI dashboards, sourcing and analysing performance data, time study and process mapping to improve efficiency, creation of bi-weekly and ad hoc management reports, data cleansing.
• Systems Support: Providing second-line IT support for global users across the group, troubleshooting issues and creating, amending or stripping access to multiple systems for all joining or outgoing employees. Fixing.
• Collecting and analysing performance data for management during organisational restructure. This was used to improve the training process of the new team in India.
• User acceptance testing of new software and systems for the IT department.

Bath, United Kingdom

• I completed several projects for the Scholary group ranging from the creation and management of automated marketing content and corporate social media items, researching and reporting on current issues in the education.
• Other: Ensuring compliance with UK policies, laws and regulations, the development of an employee handbook with current legislation, first point of contact advisory support for any HR issues, and creation of online.

• I managed CHC (government funded) client accounts: explaining financial information to clients, organisations, and members of other departments, solving account issues and processing invoices and payments.
• I trained new staff and assisted with the induction process during a department restructure. Other duties involved client correspondence, updating client records and managing office supplies.

Essex

• Various short term contracts with teams in Essex:
• Processing purchase orders/invoices
• Internal payroll
• Assisting with presentations and courses
• Recruitment / induction of new staff (interviews, references, DBS clearance)
• Database management

Southend-on-Sea, Essex

• High interest account transfers and reconciliation
• Processing invoices/payments and fixing account errors
• Managing client information
• System reporting Other: Training employees from local, national and India-based offices during company restructuring.

London, United Kingdom

Testing new company software before roll out to the whole department, highlighting risks or software issues. Assisting with data migration from the previous software. Additional general office support.

Bachelor Of Arts (B.A.), English, 2:1

Education record

A Levels: IT, English, Sociology, Psychology, (AS) Law

Education record

10 GCSEs (A - C passes including Maths, English and Sciences)