Sarah E Ivey Email & Phone Number

Chesterfield, Missouri, United States

Reviews client data to determine its accuracy. This includes: review of pre and post processing reports, trend analysis, resolution of problems. Acts as the primary client contact for administration issues. Works with various areas in Operations to implement electronic format changes.

St Louis, Missouri, United States

Highly motivated individual who assists branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll and Expenses.

Earth City, Missouri, United States

Managed the loan process from start to finish. Received and organized documentation for file completion, evaluation readiness for underwriting, submitted closing information and review final closing disclosures for accuracy.

Earth City, Missouri, United States

Supervised a team of 15+ loan service representatives who provide excellent customer service to our banking customers and agent staff. Ensured calls are accurate, concise and handled escalated calls as needed. Participated in the hiring and onboarding process including training and development once the representative started taking calls on their own. Continuously worked with the representative to ensure their understanding of their role and the information they needed to provide. Coached… Show more Supervised a team of 15+ loan service representatives who provide excellent customer service to our banking customers and agent staff. Ensured calls are accurate, concise and handled escalated calls as needed. Participated in the hiring and onboarding process including training and development once the representative started taking calls on their own. Continuously worked with the representative to ensure their understanding of their role and the information they needed to provide. Coached employees as needed which included performance management, documentation and termination. Show less

Earth City, Missouri, United States

Supervised a team of 10+ temporary associates who provided excellent customer service to our banking customers and agent staff. Ensured calls are accurate, concise and handled escalated calls as needed. Participated in the interviewing process including training and development once the representative started taking calls on their own. Continuously worked with the representative to ensure their understanding of their role and the information they needed to provide. Worked in conjunction… Show more Supervised a team of 10+ temporary associates who provided excellent customer service to our banking customers and agent staff. Ensured calls are accurate, concise and handled escalated calls as needed. Participated in the interviewing process including training and development once the representative started taking calls on their own. Continuously worked with the representative to ensure their understanding of their role and the information they needed to provide. Worked in conjunction with our staffing agency to discuss employee performance and coached as needed. Show less

Earth City, Missouri, United States

Senior Lead representative on a supervised team. Was the go-to person for any escalated situations and calls. Acted as a point of contact and a source of knowledge within the Bank Loan Center. Adhered to quality assurance call reviews and upheld compliance standards. Assisted in training and development of new hires to ensure accuracy when taking calls. Worked with other areas (processing and credit) on escalated situations or projects that were presented.

Assistant lead on a supervised team. Handled escalated situations and calls. Acted as a point of contact and a source of knowledge within the Bank Loan Center. Adhered to quality assurance call reviews and upheld compliance standards. Assisted in training and development of new hires to ensure accuracy when taking calls. Worked with other areas (processing and credit) on escalated situations or projects that were presented.

Earth City, Missouri, United States

Assisted in working with agents and agent staff on calls regarding vehicle loan applications. This included pre-submission and navigational assistance in addition to questions throughout the application process leading up to the loan closing. Provided excellent customer service and met metric goals• Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service.• Developed effective relationships with all internal departments through clear… Show more Assisted in working with agents and agent staff on calls regarding vehicle loan applications. This included pre-submission and navigational assistance in addition to questions throughout the application process leading up to the loan closing. Provided excellent customer service and met metric goals• Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service.• Developed effective relationships with all internal departments through clear communication.• Cross-trained on working loan payoffs allowing greater flexibility to work where needed.• Provided accurate and appropriate information to answers, questions, troubleshoot issues and resolve customer complaints. Show less

Earth City, Missouri, United States

• Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention• Developed effective relationships with all internal departments through clear communication• Cross-trained on working loan payoffs allowing greater flexibility to work where needed• Provided accurate and appropriate information to answers, questions, troubleshoot issues and resolve complaints.

Earth City, Missouri, United States

• Created an Access database used in conjunction with mapping software to pinpoint the locations of pharmaceutical representatives storage facilities• Assisted with event planning, including associated travel and logistical arrangements• Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers• Manage travel and expense reports for department team… Show more • Created an Access database used in conjunction with mapping software to pinpoint the locations of pharmaceutical representatives storage facilities• Assisted with event planning, including associated travel and logistical arrangements• Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning• Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers• Manage travel and expense reports for department team members Show less

St Peters, Missouri, United States

• Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits and correcting discrepancies• Process 20+ customer transactions per hour with extreme attention to detail• Educated customers on online service offerings. Helped account holders access technology to enhance banking convenience via multiple self-service… Show more • Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits and correcting discrepancies• Process 20+ customer transactions per hour with extreme attention to detail• Educated customers on online service offerings. Helped account holders access technology to enhance banking convenience via multiple self-service channels.• Provided support to loan officer and underwriter team by ensuring the timely, judicious and accurate processing of commercial loans. • Review and verify borrower's income, credit reports, property appraisals and title insurance information to prepare loan applications for underwriting submittal. • Ensure compliance with company policies, underwriting guidelines and lending program requirements Show less