Team Lead – Dedicated Client Account Specialist Team, Norfolk, Virginia (May 2019 – Jun. 2021) - Guided Dedicated Client Account Specialist Team through successful implementation of GSA SmartPay 3 Program - Communicated and collaborated regularly with immediate team, internal partners, external clients, and leadership - Handled external client escalations while maintaining positive relationships (internal/external) and ensuring exceptional service to external clientsProject Manager – Commercial Card Services, Norfolk, Virginia (Apr. 2018 – May 2019) - Managed projects within Commercial Card Services for GSA SmartPay 3 Program, the largest government charge card and commercial payment solutions program in the world with more than 3M Purchase, Travel, Fleet and Integrated accounts, supporting over 350 agencies/organizations - Scheduled/led meetings, took detailed notes, delegated action items, supplied notes to team, tracked tasks/deliverables, reported progress to leadership, synchronized internal partners

- Worked closely with multiple project teams to define project objectives and scope, create project timelines, schedule meetings, act as a liaison between project teams and stakeholders, track critical tasks and milestones, resolve issues, organize training, and lead retrospectives - Reduced run time of a monthly report from 8 hours to under 2 minutes though automation, while also increasing the accuracy of the report - Achieved SME status and coordinated the replacement of two existing ATMs with two ATMs equipped with the latest technology, making C&F Bank the first community bank in the region to install an ATM of its kind bolstering excellent service and greater security to customers

Scrum Master & Project Manager - Test Data Management, Reston, Virginia (Aug. 2016 – Aug. 2017) - Planned and directed activities for projects to ensure objectives and goals were accomplished within prescribed timeframes and budget - Built and maintained virtual Kanban boards and status reports to help teams visualize, manage and continuously improve workflow process - Led daily stand-ups, weekly planning meetings and retrospectives to increase team communication, address impediments and reduce waste - Served as point of contact for customer engagement, customer on-boarding, customer training, and knowledge transferScrum Master & Project Manager - Development Services, Reston, Virginia (Feb. 2016 – Aug. 2016) - Organized 336 hours of DevOps training that equipped 250 developers and testers across 20+ application teams with knowledge to build, test, package and deploy a fully functioning system with little to no involvement from external groups - Generated and refined weekly human capital reports for management using an internally-built SharePoint Resource Management Tool to capture underlying data and Microsoft Access queries to generate semi-automated reports Project Manager - Capital Markets & Finance Technology, Washington D.C. (Aug. 2015 – Feb. 2016) - Assisted in developing the portfolio’s overall roadmap, human capital plan, monthly metrics report and biweekly management report - Led an effort to reconcile and report on the portfolio’s application catalog, Mandatory Upgrade List (MUL) and DevOps adoption

- Developed and executed logistics for Hoos Heal 5K benefiting hematology and oncology at UVA Children’s Hospital- Increased Hoos Heal 5K corporate sponsorship, community engagement, and event participation through a revamped PR strategy