Established client relationships and follow up with customers, as needed regarding their insurance policies. Project manager for insurance reviews by setting appointments after creating client lists and then setting up personal policy booklets to go over policy information. Typical duties as licensed agent included answering multi-line phones, used NECHO system software to assist policy holders with their insurance needs, responding to inquiries regarding insurance availability, eligibility, policy changes, claim submissions, billing clarification, assisted in commission management and payroll using Excel and Quicken software, filing, faxing, processing mail, setting appointments, and providing prompt, accurate, and friendly customer service.

Supervised a crew of 6 team members while ensuring both the customers were satisfied and store goals were met if not exceeded. Daily duties included completion of daily paperwork, project management for store schematics, evaluation and reporting of inventory control using cycle count procedures with a PDT device, initiated front facing product placement, managed vendor relations, cash handling and reporting procedures, and achieved high levels of customer satisfaction during all aspects including sales and returns. Investigated employee behavioral situations where I obtained the whole story by taking statements and ensuring that the employee was heard and reinforced company policies and procedures as defined by the business.

Created original specialty cakes. Typical duties included answering phones to take orders for particular requested deli items, maintained bakery and deli food products while upholding high standards of safety and sanitation, continuously sustained a friendly attitude in greeting all visitors and customers in a professional manner while abiding with business policies.

Supervised and directed a crew of up to eight team members while ensuring both the customers were satisfied and store goals were met if not exceeded. Management duties included organizing weekly employee schedules, managed vendor relations, completed daily, weekly, and monthly inventory counts, ensured proper freshness by rotating all products and remove out-of-date merchandise, ability to communicate, interact, and work with a diverse group of individuals, encouraged team participation by assisting others with completion of tasks after fulfilling my own assignments.