Sarah Ross Email & Phone Number

Vancouver, Wa, Us

Vancouver, Wa, Us

Seattle, Wa

▪ Craft bespoke resumes for high-profile professionals at leading organizations, including Microsoft, Amazon, Adobe, and Vulcan, that effectively highlight their strategic leadership and achievements, tailored to showcase each client's unique professional narrative, resulting in increased interview invitations and career advancement opportunities.▪ Curate LinkedIn profiles for professionals in technical and leadership roles, enhancing online visibility and personal branding, leading to higher engagement and recruiter interest.▪ Collaborate with clients to identify key achievements and skills, transforming complex technical information into compelling, accessible content that resonates with target audiences.

▪ Ghostwrite SEO-optimized blog content, driving organic traffic and establishing clients as thought leaders in their respective industries.▪ Craft compelling brand narratives and persuasive copy for various platforms, including web content, marketing materials, and social media, driving increases in audience engagement and brand awareness.▪ Maintain long-term relationships with clients through consistent delivery of high-quality, customized content that meets and exceeds expectations, contributing to repeat business and referrals.

Project Manager:▪ Led professional services project team in successful implementation of complex software solutions, ensuring projects were completed on time, within scope, and on budget.▪ Developed and managed detailed project plans, including timelines, resource allocation, risk assessments, and communication strategies, to drive project success.▪ Acted as primary point of contact for clients and stakeholders, facilitating clear and consistent communication throughout the project lifecycle.▪ Monitored project progress, identifying potential roadblocks, and proactively implemented corrective actions to mitigate risks and keep projects on track.▪ Conducted post-implementation reviews to assess project outcomes, gather client feedback, and identify opportunities for continuous improvement and future projects.▪ Developed and implemented data-driven tools that streamlined repeatable processes, reducing administrative burdens and allowing team to focus on complex tasks.Solution Architect:▪ Collaborated with clients to identify process inefficiencies, gather requirements, and document tailored solutions that align with business goals.▪ Designed and architected system solutions, including data management, workflows, and interface integrations, ensuring comprehensive automation of key functions.▪ Guided project teams in developing, testing, and deploying both customizable software and custom-built applications, ensuring adherence to design specifications.▪ Authored and maintained detailed design documentation, tracking changes to functional and business specifications to ensure alignment with project requirements.▪ Developed and delivered training programs for end-users and technical staff, ensuring successful adoption and smooth operation of new systems.

Burbank, California, United States

▪ Defined scope of contract language change requests within Benefit Operations and Contract Administration departments by interviewing stakeholders and aligning with regulatory, policy, and brand requirements, ensuring clarity and compliance.▪ Translated complex and ambiguous information into easily understandable formats, meeting all requirements for contract change requests and enhancing readability.▪ Streamlined complex contract document management by maintaining an extensive content database, leading to enhanced editing, filing, and approval processes.▪ Led redesign of SharePoint database, utilizing root cause analysis to develop business case and secure executive approval for new customized workflow management system, significantly improving functionality and user experience.▪ Partnered with developer team to build customized SharePoint workflow management system, integrating data from multiple sources to enhance organizational efficiency and establish trackable workload management. ▪ Collaborated with team of Technical Editors to apply edits and finalize deliverables within tight deadlines, ensuring high-quality and timely project completion.

▪ Configured and implemented large group health insurance contracts with 96% accuracy over five years, ensuring compliance and operational efficiency.▪ Led cross-functional projects as Product Owner to rebuild proprietary benefit configuration software, enhancing system stability and expanding functionality.▪ Championed and tested key software enhancements, resulting in a 65% increase in team accuracy and improved end-to-end process efficiency.▪ Negotiated with executive leadership to realign project priorities, scope, and funding, contributing to a more successful product launch and streamlined implementation.▪ Facilitated communication between technical staff and end-users, wrote and edited policy documents, job aids, and user guides, and served as a Subject Matter Expert in User Groups to drive software improvements and perform thorough user acceptance testing.

Portland, Or

▪ Configured and implemented complex health insurance contracts with high accuracy, contributing to increased customer retention and satisfaction through strong relationship-building with brokers, executives, and members.▪ Resolved client issues by coordinating with internal and external stakeholders, enhancing the customer experience and ensuring timely and effective solutions.▪ Delivered educational presentations on health and insurance topics to brokers and health plan members, improving understanding and engagement with the company's offerings. ▪ Authored and edited monthly wellness and health insurance newsletters, effectively educating brokers, employers, and health plan members on key topics and updates.▪ Optimized end-to-end renewal process by collaborating on cross-functional project, resulting in seamless transition and successful handover to newly created Membership Administration team.

Seattle, Wa

Behavioral Research & Therapy Clinic: Clinical study comparing Dialectical Behavior Therapy vs. treatment as usual in opiate-dependent Borderline Personality Disorder population.• Trained new Undergrad Research Assistants to perform clinical study procedures, followed strict study protocols, managed the daily packaging, tracking and distribution of opiate-replacement prescriptions in accordance with study guidelines. • Accurately collected, recorded, and tracked in data that directly impacted study outcomes.

Bachelor'S Degree (B.S.), Psychology

Activities and Societies: Minor: Classical Studies

Professional & Continuing Education Certificate, Editing