Sarah Eagle Email & Phone Number

Leavenworth, Ks, Us

• Primary responsibilities include multi-tasking to meet the needs of our sales representatives, customers, and production by prioritizing emails, phone calls, deadlines, and production requests. • Act as liaison between our customers, sales representatives, and production. Work closely with our customers to assist in solving problems related to their yearbooks, online yearbook software, InDesign, billing, and service.• Support our sales representatives with the ordering process and with understanding the production processes. • Work closely with our plant personnel to resolve problems, questions, and concerns that our customers may have with their yearbooks.• Assist in training new sales representatives on products, pricing, and production issues.• Monitor status of jobs throughout production to update sales representatives, customers, and production personnel and to procure information and materials needed to process orders in a timely manner.• Attend yearbook workshops as assigned to train and educate school yearbook staffs in the production of the schools' yearbook. • Travel with our sales representative to establish and secure relationships with our yearbook advisers and staff. • Work hand in hand with our customers, our sales team, production, art department, marketing, and the billing department daily.• Lead Mentor assisting in day-to-day training of new hires within the department• Coaching on communication and best practices. • Runs basic reporting for YBS system• Provide consistency with training, procedures, and communication to be in line with service leadership plan• Understand all customer service processes and procedures• Currently working with approximately 400 schools around the US

• Process all monetary transaction ranging from money orders to daily store deposits.• Resolve customer complaints resulting in 100% customer satisfaction• Audit store prices, as well as competitor’s prices• Balance and maintain accounts payable and accounts receivable• Training of all new cashiers, and customer service clerks.