Sarah Eardley Email & Phone Number

· Liaising with customers via telephone and email, approximately 30 of which I am the main internal contact for.· Processing customer orders and ordering all relevant tools in order for the production of the product to run smoothly.· Leading stock management meetings which involves liaising with the transport and production departments to ensure customers orders have been completed and delivered within order quantity tolerance.· Liaise with the transport department on the customers behalf to ensure delivery times are achieved.· When setting up new product specifications it is up to me to liaise with other relevant departments as well as the customer to ensure that the product meets the customers requirements.· Compiling and sending out delivery schedule reports and stock reports at regular intervals to specific customers at their request.· Processing complaints on the internal complaints system.· Acting as first point of contact to external visitors as well as directing external phone calls to the relevant departments within the business.· Prepare the board room for monthly board meetings.· I am a trained first-aider for the company.

Banbury

Banbury

•Supporting vulnerable adults with learning disabilities (and sometimes mental health issues) to maximise their level of independence, helping them to access the community and making sure that they felt like valued members of society.· Carrying out administration duties daily which involved ensuring paperwork regarding matters such as finances, medication and domiciliary care were completed.· Ensuring that I personalised my support according to the individuals needs.· I was in regular contact, both face to face, over the phone and via email, with various other professionals, for example, housing associations, social services, care managers, psychologists and solicitors.· Visiting service users homes on a daily basis (some of whom lived with family). This meant that I had to be respectful, kind and trustworthy whilst also being professional.· Supporting service users attend day centres, parenting courses and have even supported an individual attend Royal Ascot.· Helping service users manager their finances.· I supported a service user though a Child Protection court case which amplified my knowledge on the process of court proceedings and the processes to go through in the build up to this.· Whilst at Mencap, I was part of a support network, not only for the service user, but also for their families. I gained great satisfaction from this.

Rugby

• I acted as a first point of contact for the customers, welcoming them into the building, and assisted with the loan and return of library items. • During my time in this role, I was required to assist a variety of people with different needs and from different backgrounds.• I had to ensure that I was able to adapt my approach effectively to each individual that came through the door so I could offer them the best possible customer service. • Another of my responsibilities was to contact customers via telephone and email. • Certain tasks required me to work individually, such as the organisation and arrangement of stock, but there were many occasions where I worked as part of a team. • I was required to adhere to Data Protection Regulations and maintain customer confidentiality. • Childrens events took place weekly, and I was given the responsibility to organise and lead these activities twice a month.

Bachelor’S Degree, Psychology, 2:2

Activities and Societies: Psychology SocietyMy final year dissertation was titled 'An Exploration of Two Groups Attitudes and Opinions.

Pgce, Sen Teaching

• I trained as a Teacher for three months until a change in circumstance meant I could no longer continue, but this short stint.

A-Levels

3 A-Levels including Dance, Health and Social Care and Psychology.

Gcse

Maths and (Double) Science GCSE's at grade C.

High School, Gcse

English, History, Religious Education and Business GCSE's at grade C.

Vrq Level 2 Beauty Therapy, Beauty