• Develop in-depth research on clients, prospects, competitors, geographic markets and industry sectors in support of business development and strategic growth. • Synthesize vast amounts of information from disparate sources into clear, concise findings and messages for the team, lawyers and firm leadership.• Liaise with requesting parties to handle research requests; obtain full understanding of requirements and provide recommendations on approach.• Train members of the Client Relations team, librarians, and others in how to best use intelligence resources.• Maintain research protocols and systems that identify opportunities, monitor competitors and anticipate trends that may impact clients or the firm.• Support the management of Research & Competitive Intelligence data including the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposition through archiving or deletion.• Respond to ad-hoc business research requests with deadlines ranging from a few hours to a month or more.• Provide regular status reports on research and accomplishments, along with other projects as needed.

• Tested new programs relevant to business intelligence• Confidential research projects and summarization• Created biographies, key executive and litigation profiles• Submitted survey data• Regularly maintained and updated contact information• Transcribed notes from various meetings

• Maintained the invoices for all catering orders and utilized MS Excel to manually transfer information from catering spreadsheets into MS Outlook contacts• Used in-house systems for scanning and filing of various documents and report preparation• Actively participated in training for launch of new software application, Events Management System Workplace 7.0• Answered high volume in-house and operator calls with a friendly, helpful demeanor and contacted past and current vendors to update and verify number and email contact details