*Effectively manage large amounts of incoming calls*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution*Handling customers requests for Flights modifications and cancellation on Amadeus system * Handling customers requests for everything about their Hotels reservation ( confirmation, modifications, special requests, etc ) * Following up the customers complains *perform customer verification*keep… Show more *Effectively manage large amounts of incoming calls*Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution*Handling customers requests for Flights modifications and cancellation on Amadeus system * Handling customers requests for everything about their Hotels reservation ( confirmation, modifications, special requests, etc ) * Following up the customers complains *perform customer verification*keep records of customer interactions and transactions Show less

- Responsible for handling customer issues with their HTC devices. - Helping the customers to fix their issues over phone via troubleshooting steps in short time.- Keep records of customer interactions and transactions .- Respond promptly to customer needs.-Investigate and resolve customer problems with services rendered

• Providing general and specific advice about different travel destinations• Making arrangements for transport, accommodation, tours, and activities• Performing general administration tasks• producing brochures and internet-based information• providing pricing information• handling bookings, invoicing and issuing of tickets